Buyer Assessment
Dynamics 365 Field Service for Machinery OEMs and Distributors
The Microsoft Dynamics 365 Field Service module is built for enterprise service organisations. We evaluate how well it fits the requirements machinery OEMs and distributors have for after sales and field service software, and what it costs a 50 person service team.
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Cost
Dynamics 365 Field Service Pricing for a 50 Person Service Team
Four dispatchers, 38 field technicians, and 8 service coordinators who answer customer requests. Microsoft list prices, billed annually. Makula Field Service is €55 per user per month for every role.
$5,040
Field Service, $105 per user, month
€2,640
€55 flat
$47,880
Field Service, $105 per user, month. Team Members at $8 does not cover work orders, agreements, scheduling or dispatch.
€25,080
€55 flat
$12,000
Field Service plus Customer Service attach, $105 and $20, for case management and SLAs
€5,280
€55 flat, no second app
$15,120
Resource Scheduling Optimization, $30 per resource. Optional, the schedule board is included.
Quote required
Power Pages, licensed separately
Quote required
priced for your customer count, not per seat
Metered
Copilot Credits, pay as you go or prepaid
Quote required
partner configuration and data migration
What Dynamics 365 Field Service Does out of the Box for Machine Service
Dynamics 365 Field Service
Built for enterprise service orgs
Makula Field Service
Built for OEMs
Customer Assets with parent and child hierarchy, plus functional locations
Customer Assets with parent and child hierarchy, plus functional locations
Past and present work orders list against each asset
Asset hierarchy models components; a true bill of materials sits in Supply Chain Management
Agreements generate recurring work orders and invoices
IoT telemetry via Connected Field Service; manual readings are a build
Customer Service Enterprise, from $20 attach on top of Field Service
cases carry a Field Service tab linking to the asset and functional location
Customer Service Enterprise
Work orders generate from cases as standard
Copilot is integrated; agent capacity is metered as Copilot Credits
Power Pages shows assets, agreements, work orders and invoices; parts lists are a build
The self scheduling portal creates a work order against the chosen asset
Power Pages web roles, scoped by you
Schedule board included; automated optimisation is a $30 per resource add on
Schedule board included; automated optimisation is a $30 per resource add on
Agreements, with entitlements applied to work order pricing
Agreements generate invoices on a schedule
Entitlements and SLAs come with Customer Service Enterprise
Dual write to Business Central and Supply Chain Management
Azure regions in Germany are available; the company is US based
Enterprise field service organisations
Machinery OEMs and distributors
Strong on service execution; the customer and distributor half needs building
Weeks, standard configuration
An IT project. Partner led configuration on Power Platform, then an administrator to maintain it.
No IT involvement. Set up by a key user from the service team.
$25,000 to $100,000 commonly cited, rising with data migration and integrations
Under €5,000
