Mobile App

Field Service Mobile App for Machinery Manufacturers and Distributors

Empower your field service teams with Makula’s Field Service Mobile App. Let your technicians access work orders, inspections, and asset history right from their phone, even offline. This reduces paperwork, enabling faster, more accurate service delivery.

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Why Choose Makula's Field Service Mobile App

Monetise Installed Base

Many installed machines are serviced only when they break, leaving revenue on the table.

Missed Parts Sales

Without proactive plans, customers buy spare parts from third parties.

Strengthen Customer Loyalty

By keeping machines running reliably, OEMs position themselves as trusted long-term partners.

Access All Job Information in One Place

Give technicians access to a mobile app with asset service history to help them work with full machine context in every service visit.

View asset data, customer details, and service history per work order

Access maintenance plans, digital service forms, and documentation

Reduce errors caused by missing or outdated information

Give Technicians Access to the Installed Base

Enable technicians with a mobile app to access machine data and customer history across the entire installed base

Search and browse all machines by customer, location, model, or serial number

Access machine documentation, service history, and maintenance information on mobile

Support ad-hoc troubleshooting even when no work order is assigned

Execute Work Orders Digitally On-site

Enable technicians to complete service tasks and capture service data within the mobile app.

Fill out digital service forms, checklists, and inspections on mobile

Capture photos, notes, measurements, and signatures on-site

Close work orders digitally without paper or manual follow-up

Work Reliably Even Without Connectivity

Ensure uninterrupted service execution even in remote or offline environments.

Access assigned work orders and asset data without internet connection

Capture data, photos, and signatures offline during on-site work

Automatically sync completed work once connectivity is restored

Track Time and Activities Accurately

Capture technician working time and service activities directly within work orders for transparency and reporting.

Track travel time, labor time, and breaks per work order

Improve billing accuracy and service transparency

Use time data for reporting and capacity planning

Deliver Real-time Updates from the Field

Connect field technicians to service management and dispatchers while working on customer sites.

Add internal comments and updates directly to work orders

Share photos and findings with back-office teams in real time

Reduce phone calls and follow-up emails during service execution

Deliver Professional Service Results to Customers

Ensure customers receive complete, accurate, and timely service documentation after each job.

Automatically generate service reports from completed work orders

Include machine context, customer data, photos, and signatures

Share reports with customers immediately after job completion

Your Entire Workday, Streamlined

Makula's mobile app keeps your technicians connected, informed, and efficient so they can focus on fixing problems, not finding information.

Know exactly where to go. View your daily schedule, customer addresses, and asset locations in one place.

All details at hand. See work order instructions, priority levels, and deadlines before you arrive.

No more guesswork. Get asset history and previous maintenance activities in seconds.

Frequently asked questions

What is the Mobile App in Makula Field Service?

The Mobile App in Makula Field Service is a technician-focused application that allows field teams to receive work orders, access machine and customer data, and complete service jobs digitally on-site. It is designed specifically for machinery manufacturers and distributors with asset-based service operations and companies who manage their own installed base.

How does a mobile service app help field service technicians?

A mobile service app gives technicians a single interface to view job details, capture photos and signatures, complete digital forms, and reference maintenance history on site. This empowers technicians to work faster and with fewer errors, improving first-time fix rates and customer satisfaction.

What information can technicians access in the Makula Field Service Mobile App?

Makula's Field Service Mobile App solution provides technicians with access to work orders, machine data, customer information, service history, documentation, maintenance plans, and digital service forms. This ensures technicians always have full context before and during a service visit.

Can the mobile app work without internet access?

Yes. Makula’s offline mobile field service app enables technicians to view and update work orders, capture inspection data, and complete checklists even without connectivity. Once online, all updates sync automatically with the central platform.

Can I capture asset history and customer data on mobile?

Yes. The field service mobile app links every job and form to the correct machine and customer, giving technicians access to complete asset history and customer context, even in the field.

Is the Makula Field Service Mobile App suitable for global field service teams?

Yes, Makula Field Service is built for global service organizations. The Mobile App supports multiple technicians, regions, and workflows while maintaining consistent service execution standards.

How is the Makula Field Service Mobile App different from generic technician apps?

Unlike generic technician apps, Makula Field Service is asset-centric. The Mobile App is fully integrated with installed base management, help desk, scheduling, work orders, and digital service forms.

Das sagen unsere Kunden über uns

Seit der Implementierung von Makula im Juni 2023 haben wir eine drastische Reduzierung der Fehler und eine deutliche Steigerung unserer Effizienz nach dem Kauf festgestellt. Makula hat unsere Prozesse optimiert, sodass wir unseren Kunden einen schnelleren und genaueren Service bieten können. Dies hat nicht nur die Kundenzufriedenheit verbessert, sondern auch zusätzliche Einnahmen durch monatliche Verkäufe generiert.

Robert Thornton

Sales Director

Die Effizienz und Klarheit, die Makula in unseren Kundendienst gebracht hat, ist beispiellos. Unser Team ist besser aufeinander abgestimmt, unsere Kunden sind zufriedener und unser Umsatz steigt. Sehr zu empfehlen!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Dank der Implementierung von Makula haben wir eine vollständige Rückverfolgbarkeit aller Kundenanfragen erreicht. Wir haben alle Kundenbeziehungen auf einer einzigen Plattform zusammengefasst, was unsere Reaktionszeiten und unsere betriebliche Effizienz erheblich verbessert hat

Fernando Neves

Global Customer Support Manager

Seit wir Makula verwenden, haben wir eine breitere Perspektive auf die sich entwickelnde Welt des digitalen Kundendienstes gewonnen. Die Software hat sich nahtlos in unsere Prozesse integriert, den Betrieb verbessert und neue Erkenntnisse geliefert. Es ist eine sanfte Erinnerung an die potenziellen Möglichkeiten, die KMU-Maschinenlieferanten in diesem digitalen Zeitalter offen stehen.

Erik Döinghaus

Managing Director

Makulas Plattform hat das Spiel für uns verändert. Das Onboarding verlief unglaublich reibungslos, und die Benutzerfreundlichkeit des Systems hat die Effizienz unseres Kundendienstes erheblich verbessert. Unsere Techniker sparen jetzt täglich mehrere Stunden ein, da sie weniger Zeit für Telefonanrufe und das Durchsuchen verstreuter Dokumente aufwenden müssen.

Edward Herbert

COO & Founder

Als Nutzer von über 30 Maschinenmarken kann ich mit Bestimmtheit sagen, dass die After-Sales-Plattform von Makula transformativ ist. Sie verbessert und optimiert nicht nur die Kommunikation mit OEMs — sie revolutioniert sie und sorgt für eine beispiellose Kundenzufriedenheit in einer zunehmend komplexen und dynamischen Produktion

Christopher Staub