Maschinenhersteller

Customer Portal Software for OEM’s and Distributors

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Key Business Outcomes of Launching a Customer Portal

Reduce Service Costs and Manual Work

Automate ticket intake, spare-part requests, and documentation sharing so your team spends up to 40% less time on coordination per customer.

Increase Spare-Parts and Service Revenue

Drive recurring revenue by creating a digital after-sales channel that lets customers quickly identify parts, submit requests, and access paid digital services through your branded Customer Portal.

Strengthen Relationships and Drive Repeat Business

Offer your end-users a transparent, modern service experience that builds trust, boosts customer satisfaction and drives more repeat orders across your Installed Base.

Give Customers 24/7 Access to Machine Information

Makula makes it easy for customers to view their installed machines, documentation, and service records through a self-service Customer Portal for industrial equipment.

Transform Field Service

Get rid of spreadsheets and digitalize field service and technical help desk to boost efficiency and improve customer satisfaction

Reduce support volume with self-service to reduce repetitive inquiries

Let customers find answers, manuals, and videos in seconds. Automate common questions with smart search or AI chat — freeing your team to handle complex issues.

Enable Self-Service Spare Part Requests

Let customers browse your spare parts catalogue in the portal and submit part requests digitally.

Display the right parts per machine or asset.

Customers can request quotations

All requests stay linked to the relevant machine for full traceability

Share Documentation and Training Materials Easily

Centralise technical knowledge and make it accessible to customers without sending endless PDFs.

Upload manuals, SOPs, and drawings once and keep them always up to date.

Organise content by machine or model for intuitive navigation.

Control who can access confidential or advanced documentation.

Integrate Seamlessly with Field Service and Help Desk teams

The Customer Portal is fully connected to your service workflows in Makula.

Tickets created by customers appear instantly in your Help Desk dashboard.

Customers can see updates on ticket and work order progress through our Scheduling and Dispatch feature.

For consistent asset visibility data directly flows into CRM and ERP systems.

Keep Full Control of Access and Data

You decide which customers and partners can access which machines and information.

Grant or revoke access per customer, site, or distributor

Manage roles and permissions centrally

Transform Your Product Data into a Digital Experience

Make it easy for your customers to explore your full offering and access detailed product information anytime.

Provide instant asset visibility with structured, searchable product catalogs through the portal.

Organise products by custom filters, automatically displaying relevant maintenance records and machine service history

Keep catalogs dynamic and continuously updated to reflect your latest offerings.

Frequently asked questions

Is the Makula Customer Portal appropriate for business-to-business and business-to-consumer transactions?

Indeed. Makula's Customer Portal offers role-based access, account-level analytics, and customisable dashboards to accommodate both corporate service contracts and individual client requirements.

How safe is data sharing via Makula's Customer Portal?

Makula takes advantage of GDPR-compliant frameworks, role-based permissions, and enterprise-grade encryption. Every customer action and shared file on the portal is completely safe from unwanted access.

Is it possible to connect the Customer Portal to my current ERP or CRM system?

Of course. Makula facilitates the automatic synchronisation of customer and job data by integration with widely used business systems. Teams are able to keep consistent records across all platforms and get rid of duplicate entries thanks to this.

What types of analytics are accessible via the Customer Portal?

By connecting to Makula's Reports & Analytics engine, the portal helps service managers maximize performance and retention by providing them with insights into customer happiness, ticket response times, and service quality.

How soon can I start my clients' Customer Portal?

Deployment is guided and quick. With help from our implementation team to set up workflows, permissions, and branding, the majority of Makula clients launch their branded customer portal in a matter of days.

Can clients use mobile devices to access the portal?

Indeed. Teams and clients on the go will love the Makula’s Mobile App responsiveness, which enables users to approve jobs, monitor updates, and seek service from their Customer Portal.

Das sagen unsere Kunden über uns

Seit der Implementierung von Makula im Juni 2023 haben wir eine drastische Reduzierung der Fehler und eine deutliche Steigerung unserer Effizienz nach dem Kauf festgestellt. Makula hat unsere Prozesse optimiert, sodass wir unseren Kunden einen schnelleren und genaueren Service bieten können. Dies hat nicht nur die Kundenzufriedenheit verbessert, sondern auch zusätzliche Einnahmen durch monatliche Verkäufe generiert.

Robert Thornton

Sales Director

Die Effizienz und Klarheit, die Makula in unseren Kundendienst gebracht hat, ist beispiellos. Unser Team ist besser aufeinander abgestimmt, unsere Kunden sind zufriedener und unser Umsatz steigt. Sehr zu empfehlen!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Dank der Implementierung von Makula haben wir eine vollständige Rückverfolgbarkeit aller Kundenanfragen erreicht. Wir haben alle Kundenbeziehungen auf einer einzigen Plattform zusammengefasst, was unsere Reaktionszeiten und unsere betriebliche Effizienz erheblich verbessert hat

Fernando Neves

Global Customer Support Manager

Seit wir Makula verwenden, haben wir eine breitere Perspektive auf die sich entwickelnde Welt des digitalen Kundendienstes gewonnen. Die Software hat sich nahtlos in unsere Prozesse integriert, den Betrieb verbessert und neue Erkenntnisse geliefert. Es ist eine sanfte Erinnerung an die potenziellen Möglichkeiten, die KMU-Maschinenlieferanten in diesem digitalen Zeitalter offen stehen.

Erik Döinghaus

Managing Director

Makulas Plattform hat das Spiel für uns verändert. Das Onboarding verlief unglaublich reibungslos, und die Benutzerfreundlichkeit des Systems hat die Effizienz unseres Kundendienstes erheblich verbessert. Unsere Techniker sparen jetzt täglich mehrere Stunden ein, da sie weniger Zeit für Telefonanrufe und das Durchsuchen verstreuter Dokumente aufwenden müssen.

Edward Herbert

COO & Founder

Als Nutzer von über 30 Maschinenmarken kann ich mit Bestimmtheit sagen, dass die After-Sales-Plattform von Makula transformativ ist. Sie verbessert und optimiert nicht nur die Kommunikation mit OEMs — sie revolutioniert sie und sorgt für eine beispiellose Kundenzufriedenheit in einer zunehmend komplexen und dynamischen Produktion

Christopher Staub

Chief Executive Officer

Sind Sie bereit, Ihre Maschinenwartung zu transformieren?

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