Maschinenhersteller

Unlock Revenue from Every Machine with Installed Base Management Software

Befreien Sie sich von Papierformularen, optimieren Sie Ihre gesamte installierte Basis in einer Lösung und verwenden Sie 3D-Files, um das gesamte Unternehmen auf eine einzige Informationsquelle für Ihre installierte Basis abzustimmen.

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Full Visibility of Every Machine 

Know exactly what's in the field - who owns it, where it is, and what condition it is in - so you can make fast, confident decisions.

Faster, Smarter Service

Give service teams instant access to machine history to fix issues faster, reduce costs, and improve customer satisfaction.

Generate Recurring Revenue

Offer your customers premium (paid) access to digital services around your assets - directly linked to every machine they operate.

How Digitalised Installed Base Management Supports Machinery Manufacturers & Distributors

Explore how to manage your installed base in Makula

Manage Your Installed Base Centrally

Manage all your machines using a structured installed base management platform and gain full asset visibility across customers, distributors and regions.

Track all machines in the field by list, table, Kanban board or interactive map view

Filter assets by customer, distributor, location, model, status, and service relevance

Replace spreadsheets and ERP exports with a single operational installed base

Organise Documents Per Machine

Create a single source of truth with an installed asset database by storing all relevant documentation directly against each machine.

Attach manuals, drawings, certificates, photos, and reports to every asset

Ensure technicians always access the correct documentation for the specific machine

Eliminate duplicate files, outdated equipment records, and scattered folder structures

Plan Preventive Maintenance Per Asset

Track preventive maintenance schedules against asset lifecycles per machine to ensure service compliance across your installed base.

Define maintenance plans per asset, model, or customer contract

Track upcoming, overdue, and completed preventive maintenance tasks

Gain visibility into maintenance compliance across your installed base

Track Complete Service History

Build a complete service history per machine to enable faster issue resolution with installed equipment tracking software.

Automatically log tickets, work orders, inspections, and service reports

Review past issues, fixes, and recurring problems per machine

Enable faster diagnostics with full historical service context

Structure Customers and Sites

Connect machines to customers and sites to fully understand operational and contractual relationships.

Assign machines to customers, plants, production lines, and service contracts

Support complex customer setups with multiple sites and regions

Give service and sales teams a shared, accurate asset view

Use Installed Base Data to Grow Service

Leverage installed base data across the full asset lifecycle for efficient service operations and aftermarket growth.

Enable proactive service instead of reactive firefighting

Identify upsell opportunities based on installed equipment insights

Support long-term customer relationships with reliable machine intelligence

Explore more about Installed Base Management

Industrial AI

Installed Base Management : The Complete Guide for OEMS

Frequently asked questions

What is the best installed base software for industrial equipment?

The best installed base software for industrial equipment gives manufacturers full visibility into every machine in the field, including location, service history, documentation, and lifecycle status. It should support complex machinery environments, connect assets to customers and sites, and help teams grow service revenue through better planning, proactive maintenance, and data-driven decisions.

How does installed base management in Makula Field Service support revenue growth? 

Makula Field Service enables proactive service, contract renewals, retrofits, and aftermarket sales by providing accurate installed base data. By understanding asset age, service history, and maintenance needs, OEMs can identify upsell opportunities, reduce downtime, and grow recurring service revenue. 

How do installed base analytics improve OEM service operations? 

Installed base analytics help machinery manufacturers and distributors understand asset performance, maintenance patterns, and service demand across their installed base. By analysing service history and asset data, manufacturers can identify recurring issues, plan preventive maintenance, reduce downtime, and uncover upsell opportunities based on asset age and usage. 

Why do machinery manufacturers and distributors need a dedicated field service management platform? 

A field service management platform connects machines, customers, service history, and documentation in one system. This gives service, sales, and operations teams a shared view of assets in the field, enabling faster issue resolution, better customer experiences, and more efficient aftermarket and service growth. 

How does Makula Field Service replace spreadsheets and ERP exports? 

Makula Field Service replaces static spreadsheets and disconnected ERP exports with a live installed base that updates automatically through service activity. This ensures machine data remains accurate, current, and operationally usable across service, sales, and operations teams.

Das sagen unsere Kunden über uns

Seit der Implementierung von Makula im Juni 2023 haben wir eine drastische Reduzierung der Fehler und eine deutliche Steigerung unserer Effizienz nach dem Kauf festgestellt. Makula hat unsere Prozesse optimiert, sodass wir unseren Kunden einen schnelleren und genaueren Service bieten können. Dies hat nicht nur die Kundenzufriedenheit verbessert, sondern auch zusätzliche Einnahmen durch monatliche Verkäufe generiert.

Robert Thornton

Sales Director

Die Effizienz und Klarheit, die Makula in unseren Kundendienst gebracht hat, ist beispiellos. Unser Team ist besser aufeinander abgestimmt, unsere Kunden sind zufriedener und unser Umsatz steigt. Sehr zu empfehlen!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Dank der Implementierung von Makula haben wir eine vollständige Rückverfolgbarkeit aller Kundenanfragen erreicht. Wir haben alle Kundenbeziehungen auf einer einzigen Plattform zusammengefasst, was unsere Reaktionszeiten und unsere betriebliche Effizienz erheblich verbessert hat

Fernando Neves

Global Customer Support Manager

Seit wir Makula verwenden, haben wir eine breitere Perspektive auf die sich entwickelnde Welt des digitalen Kundendienstes gewonnen. Die Software hat sich nahtlos in unsere Prozesse integriert, den Betrieb verbessert und neue Erkenntnisse geliefert. Es ist eine sanfte Erinnerung an die potenziellen Möglichkeiten, die KMU-Maschinenlieferanten in diesem digitalen Zeitalter offen stehen.

Erik Döinghaus

Managing Director

Makulas Plattform hat das Spiel für uns verändert. Das Onboarding verlief unglaublich reibungslos, und die Benutzerfreundlichkeit des Systems hat die Effizienz unseres Kundendienstes erheblich verbessert. Unsere Techniker sparen jetzt täglich mehrere Stunden ein, da sie weniger Zeit für Telefonanrufe und das Durchsuchen verstreuter Dokumente aufwenden müssen.

Edward Herbert

COO & Founder

Als Nutzer von über 30 Maschinenmarken kann ich mit Bestimmtheit sagen, dass die After-Sales-Plattform von Makula transformativ ist. Sie verbessert und optimiert nicht nur die Kommunikation mit OEMs — sie revolutioniert sie und sorgt für eine beispiellose Kundenzufriedenheit in einer zunehmend komplexen und dynamischen Produktion

Christopher Staub