EU Data Residency

Field Service and CMMS Software Hosted in the EU

Makula CMMS and Makula Field Service both run on servers in Frankfurt, Germany, under EU law. Makula is an EU company with no US parent that could be compelled to hand your data over.

Book a Security Briefing Open the Trust Center

Where It Runs

Frankfurt, Germany

Databases, files and backups for both products. Nothing is replicated to a region outside the EU.

Who Checked It

TÜV Nord

ISO/IEC 27001:2022 certified, audited every year by an independent European certification body.

What You Can Download

DPA and subprocessors

Processing agreement, DPIA documentation, and subprocessor list — published, not promised.

Comparison

An EU Region Is Not the Same As an EU Vendor

Plenty of US platforms offer European hosting, and that is worth having. But a server in Europe does not move the company that runs it out of US jurisdiction. These are the four points where the difference shows, and the questions worth putting to anyone on your shortlist.

Criterion

Makula CMMS and Field Service

What to ask any other vendor

Contracting entity and governing law

Makula Technology GmbH, EU law

Which legal entity signs the contract, and which country's law governs it?

US parent company

None

Is there a parent or group company outside the EU, and where is it based?

EU storage by default, including backups

Yes, on every plan

Is EU hosting standard, or a paid tier? Does it cover backups and logs too?

ISO 27001 certified by a European body

Yes, TÜV Nord, annual audit

Which standard, which certification body, and when was the last audit?

What Buyers and Their IT Teams Ask

Which CMMS software is hosted in the EU?

Makula CMMS is a maintenance management platform hosted entirely in the EU, on servers in Frankfurt, Germany. It is built and operated by Makula Technology GmbH, an EU company with no US parent or subsidiary. All customer data stays in the EU, including backups. Makula is certified to ISO/IEC 27001:2022 by TÜV Nord and publishes its DPA and subprocessor list on its Trust Center.

Which field service management software is hosted in the EU?

Makula Field Service is a field service management platform for machinery manufacturers and equipment distributors, hosted entirely in the EU on servers in Frankfurt, Germany, and operated by Makula Technology GmbH, an EU company with no US parent or subsidiary.

Field service software is a particular case, because the platform holds records about your customers rather than only your own operation. That makes Makula your subprocessor, so keeping the platform inside the EU is what lets you answer your own customers' data questions without an exception to declare.

Is there an EU alternative to US maintenance and field service platforms?

Makula is an EU alternative for both. Most of the widely used CMMS and field service platforms are headquartered in the United States. Makula Technology GmbH is established in the EU, hosts all customer data on servers in Frankfurt, and holds ISO/IEC 27001:2022 certification from TÜV Nord.

Makula is also built for industrial equipment rather than general maintenance, which matters when your assets are machines rather than buildings.

Is Makula affected by the US CLOUD Act?

There is no Makula entity a US authority could go to. Makula Technology GmbH has no US parent, no US office and no US subsidiary. A vendor based in the United States can be told to hand over data even when that data sits on European servers. Makula cannot.

Like most software companies in Europe, Makula runs on cloud infrastructure from a provider that belongs to a US group, in a data centre in Frankfurt. A request could in theory be pointed there instead. Your data is encrypted in transit and at rest, Makula has never received a request of this kind, and if one ever arrives we will say so as far as the law allows.

How do we verify a vendor really keeps data in the EU?

Four checks. Ask whether residency covers backups and logs or only the production database. Ask which legal entity signs the contract and which law governs it. Ask whether EU hosting is the default or a paid enterprise tier. Ask whether the subprocessor list is published rather than available on request.

A fifth check has become the important one: ask which model provider powers any AI feature, in which region it runs, and whether customer data trains it.

Does the AI Maintenance Copilot send data outside the EU?

No. Model inference for Makula's AI features runs inside the EU, and customer data is never used to train a model. AI features can also be switched off per workspace where your policy requires it.

Das sagen unsere Kunden über uns

Einzelne Kundenstimmen ausgeschlossen (Social Proof, gemäß etabliertem Workflow).

Seit der Implementierung von Makula im Juni 2023 haben wir eine drastische Reduzierung der Fehler und eine deutliche Steigerung unserer Effizienz nach dem Kauf festgestellt. Makula hat unsere Prozesse optimiert, sodass wir unseren Kunden einen schnelleren und genaueren Service bieten können. Dies hat nicht nur die Kundenzufriedenheit verbessert, sondern auch zusätzliche Einnahmen durch monatliche Verkäufe generiert.

Robert Thornton

Sales Director

Die Effizienz und Klarheit, die Makula in unseren Kundendienst gebracht hat, ist beispiellos. Unser Team ist besser aufeinander abgestimmt, unsere Kunden sind zufriedener und unser Umsatz steigt. Sehr zu empfehlen!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Dank der Implementierung von Makula haben wir eine vollständige Rückverfolgbarkeit aller Kundenanfragen erreicht. Wir haben alle Kundenbeziehungen auf einer einzigen Plattform zusammengefasst, was unsere Reaktionszeiten und unsere betriebliche Effizienz erheblich verbessert hat

Fernando Neves

Global Customer Support Manager

Seit wir Makula verwenden, haben wir eine breitere Perspektive auf die sich entwickelnde Welt des digitalen Kundendienstes gewonnen. Die Software hat sich nahtlos in unsere Prozesse integriert, den Betrieb verbessert und neue Erkenntnisse geliefert. Es ist eine sanfte Erinnerung an die potenziellen Möglichkeiten, die KMU-Maschinenlieferanten in diesem digitalen Zeitalter offen stehen.

Erik Döinghaus

Managing Director

Makulas Plattform hat das Spiel für uns verändert. Das Onboarding verlief unglaublich reibungslos, und die Benutzerfreundlichkeit des Systems hat die Effizienz unseres Kundendienstes erheblich verbessert. Unsere Techniker sparen jetzt täglich mehrere Stunden ein, da sie weniger Zeit für Telefonanrufe und das Durchsuchen verstreuter Dokumente aufwenden müssen.

Edward Herbert

COO & Founder

Als Nutzer von über 30 Maschinenmarken kann ich mit Bestimmtheit sagen, dass die After-Sales-Plattform von Makula transformativ ist. Sie verbessert und optimiert nicht nur die Kommunikation mit OEMs — sie revolutioniert sie und sorgt für eine beispiellose Kundenzufriedenheit in einer zunehmend komplexen und dynamischen Produktion

Christopher Staub

Chief Executive Officer

Sind Sie bereit, Ihre Maschinenwartung zu transformieren?

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