Unlock revenue from every machine or Asset you have sold
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Know exactly what’s in the field — who owns it, where it is, and what condition it’s in — so you can make fast, confident decisions.
Give service teams instant access to machine history to fix issues faster, reduce costs, and improve customer satisfaction.
Offer your customers premium (paid) access to digital services around your assets—directly linked to every machine they operate.
How digitalized Installed Base Management works
Full Asset Visibility
View all assets by customer, country, site, and building. Know exactly where each machine is, what condition it’s in, and what service it needs — all at a glance.
Map Visiblity
View all assets by customer, country, site, and building. Easily map and navigate your installed base
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Centralized Information
All asset data is organized in one place. Your team can instantly access machine records, customer details, and service status — no need to dig through emails, Excel files, or disconnected systems.
Show Maintenance History
Each machine has a complete digital record of all service activities — including who performed the work, what was done, and when. No more digging through PDFs or manual folders to find service history.
Cetnralize Documentation
Attach and organize manuals, inspection checklists, service protocols, and more—per asset. Your teams (and customers) will never lose critical information again.
Why Installed Base Management matters so much
Without a clear installed base view, service is reactive, spare parts sales are left to chance, and customer relationships weaken. Managing your installed base allows you to take control, monetize after-sales, and strengthen your market position.
Explore how to manage your installed base in Makula
Grow on-site service
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Efficient operations
Here’s what our customers say about us
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.
We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.
The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
Ready to transform your machine maintenance?
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