Makula for Field Service Teams

Makula hilft Außendienstteams, schneller zu arbeiten, alles zu dokumentieren und nahtlos zusammenzuarbeiten — vom ersten Ticket über den Abschlussbericht bis hin zum nächsten Level mit unserer industriellen KI-Plattform

Kostenlose Demo anfordern Vertrieb kontaktieren

Branchenführer, mit denen wir zusammenarbeiten

Manage Work Orders with Full Visibility

Makula gives planners and dispatchers a complete overview of all service work orders across customers and machines with their Field Service work order management software. Every order is linked to a specific asset in your Installed Base, so you always know what needs to be done and where.

View all work orders on Kanban boards or on a map view.

Filter by customer, region, or machine type for instant clarity.

Keep full visibility on priorities, progress, and status updates.

Plan and Schedule Field Work Efficiently

Once work orders are created, they can be planned and assigned with just a few clicks. Makula offers a Field Service scheduling tool that helps you coordinate teams and workloads effortlessly.

Assign jobs based on technician skills, location, and availability.

Use drag-and-drop scheduling in calendar or timeline views.

Adjust and reschedule easily when priorities or conditions change.

Technicians Receive Work Orders on Mobile App

Field technicians get notified instantly through Makula’s mobile field service app, with every job tied to the correct customer, location, and machine.

Receive detailed work order tracking and plan in real time.

Access customer information, machine data, and service history.

Review attached manuals, SOPs, and diagrams directly on site.

Track Working Time Automatically with Stop-Watch

The built-in Stop-Watch feature in Makula’s Field Service Mobile App ensures accurate time tracking for every job without manual input, making it easy for field service technicians to maintain service records.

Start and stop timers directly from the mobile app.

Categorise time by activity, such as travel, repair, or waiting.

Automatically assign recorded time to the correct work order.

Complete Digital Service Forms and Capture Signatures

Technicians complete structured maintenance work order forms directly from the field, no paperwork, no double entry.

Fill out customisable checklists, measurements, inspection and maintenance reports.

Add photos, comments, and customer signatures instantly.

All data syncs automatically with the central system and asset repair history.

Manage Your Installed Base and Build a Complete Service History per Asset

Makula keeps every service activity connected to the specific machine it belongs to. Over time, you automatically build a complete digital service history for every asset in your installed base giving your team full visibility into what was done, when, and by whom.

Start and stop timers directly from the mobile app.

Categorise time by activity, such as travel, repair, or waiting.

Automatically assign recorded time to the correct work order.

Use AI Copilot for Instant Technical Assistance

When questions arise on-site, technicians can rely on Makula’s AI Copilot to find answers instantly. Here’s what it can do:

Reference all asset documentation, manuals, past maintenance procedures, and digital checklists.

Provide contextual answers based on manuals, SOPs, and previous tickets or failure documentation.

Answer questions about troubleshooting, setup, or maintenance when asked in plain language.

Capture Service Insights Automatically with AI Notetaker

After every job, simply say your notes out loud and Makula’s AI Notetaker will:

Transcribe your voice

Summarise the key takeaways.

Organise everything by customer, opportunity, and topic.

Create clean, searchable reports that are ready for the back office & future audits.

No more lost context and time wasted on manual reporting.

Manage Spare Parts and Inventory on the Go

Technicians can easily record or request spare-parts while working in the field, keeping documentation and inventory accurate.

Add used parts directly to the work order and machine history.

Track which components were replaced for each asset.

Keep visibility on stock levels and part consumption across teams.

Stay Connected with the Office

Makula keeps technicians and back-office teams in sync through a digital field service software. The moment a job is completed, all documentation, checklists, and time entries become instantly available in the central asset management system.

Service reports and maintenance forms are uploaded automatically in real time.

Time logs, parts used, and technician notes are saved digitally.

Back-office staff always have the latest service data without manual follow-up.

Analyse and Improve Service Operations

All activities in Makula are tied to your Installed Base, giving you deep insights into asset performance and service efficiency.

Measure job duration, utilisation, and repeat visits per machine type.

Identify recurring issues and improve preventive maintenance strategies

Generate management and customer reports automatically.

Das sagen unsere Kunden über uns

Seit der Implementierung von Makula im Juni 2023 haben wir eine drastische Reduzierung der Fehler und eine deutliche Steigerung unserer Effizienz nach dem Kauf festgestellt. Makula hat unsere Prozesse optimiert, sodass wir unseren Kunden einen schnelleren und genaueren Service bieten können. Dies hat nicht nur die Kundenzufriedenheit verbessert, sondern auch zusätzliche Einnahmen durch monatliche Verkäufe generiert.

Robert Thornton

Sales Director

Die Effizienz und Klarheit, die Makula in unseren Kundendienst gebracht hat, ist beispiellos. Unser Team ist besser aufeinander abgestimmt, unsere Kunden sind zufriedener und unser Umsatz steigt. Sehr zu empfehlen!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Dank der Implementierung von Makula haben wir eine vollständige Rückverfolgbarkeit aller Kundenanfragen erreicht. Wir haben alle Kundenbeziehungen auf einer einzigen Plattform zusammengefasst, was unsere Reaktionszeiten und unsere betriebliche Effizienz erheblich verbessert hat

Fernando Neves

Global Customer Support Manager

Seit wir Makula verwenden, haben wir eine breitere Perspektive auf die sich entwickelnde Welt des digitalen Kundendienstes gewonnen. Die Software hat sich nahtlos in unsere Prozesse integriert, den Betrieb verbessert und neue Erkenntnisse geliefert. Es ist eine sanfte Erinnerung an die potenziellen Möglichkeiten, die KMU-Maschinenlieferanten in diesem digitalen Zeitalter offen stehen.

Erik Döinghaus

Managing Director

Makulas Plattform hat das Spiel für uns verändert. Das Onboarding verlief unglaublich reibungslos, und die Benutzerfreundlichkeit des Systems hat die Effizienz unseres Kundendienstes erheblich verbessert. Unsere Techniker sparen jetzt täglich mehrere Stunden ein, da sie weniger Zeit für Telefonanrufe und das Durchsuchen verstreuter Dokumente aufwenden müssen.

Edward Herbert

COO & Founder

Als Nutzer von über 30 Maschinenmarken kann ich mit Bestimmtheit sagen, dass die After-Sales-Plattform von Makula transformativ ist. Sie verbessert und optimiert nicht nur die Kommunikation mit OEMs — sie revolutioniert sie und sorgt für eine beispiellose Kundenzufriedenheit in einer zunehmend komplexen und dynamischen Produktion

Christopher Staub

Chief Executive Officer

Sind Sie bereit, Ihre Maschinenwartung zu transformieren?

Kostenlose Demo anfordern Vertrieb kontaktieren