Track every machine you build and sell
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Trusted by machinery oem's like
Most Machinery OEMs Manage Service Across Too Many Software Tools
An ERP tracks machines. A scheduling tool assigns technicians. A help desk manages service requests. But with each tool working independently, your team is left manually connecting the dots. A single connected system like Makula Field Service gives you full visibility into every machine while service runs without the manual handoffs.
One Central Machine Record
Every machine's data, service history, and documents live in a single record, not split across an ERP, a spreadsheet, and an inbox.
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Tickets Become Work Orders
A service request turns into a work order automatically which is then ready to hand off to a technician's schedule.
Technicians Work From the Field
Job details, machine history, and service forms travel with the technician on the mobile app, connected to the machine record in the system.
Jobs Link to Machine Context
Completed work orders update the machine's record, so the next ticket, quote, or contract has the full service history attached to the machine.
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Discover The Features Behind the Workflows
Full Visibility of Every Machine You Sell
A Digital Help Desk for Your Customers
Plan, Assign and Track Service Jobs Faster
Close The Job From The Field
Improve Service Efficiency With AI
Why Machinery OEM's choose Makula Field Service
Your factory already runs an ERP for parts, labour, and production costs. Makula doesn't replace it, it handles quoting and service, while your ERP stays the system of record for invoicing.
Installed base, field service, help desk and customer portal built into one system instead of four separate tools that your team has to keep in sync.
Answers pulled from your own installed base and service history, not generic troubleshooting guides.
Frequently asked questions
From the people running the machines
Real outcomes from real machinery operations.
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.
We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.
The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
Ready to transform your machine maintenance?
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