Digitalize Field Service

Transform Field Service and Help Desk Operations

Makula provides a digital field service management software for OEMs and machinery manufacturers that replaces spreadsheets with a structured, digital workflow. This field service digitalisation platform helps you plan, dispatch, and track field service jobs in one system so your team can coordinate work efficiently, capture reports on-site, and stay on top of every service visit without the mess of manual processes. It’s a complete digital field service management solution built for operational efficiency.
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What does digital Field Service look like

Many after-sales organisations still rely on spreadsheets, personal inboxes, and WhatsApp chats to manage Field Service. It works in the beginning but quickly leads to chaos, inefficiency, and lost knowledge.

Information is scattered across emails, phones, and personal files that others can’t access
Endless e-mail forwarding creates confusion, delays, and missing context.
When employees retire or go on vacation, critical know-how disappears with them.
Technicians struggle to find documentation and past reports on site.

Digitalising your field service with Makula eliminates these silos by connecting everyone and everything in one platform: Help Desk and Ticketing, work orders, Scheduling and Dispatch, machines, customers, and technicians.

Knowledge is captured automatically, accessible to the entire team, and never lost again. This digital transformation solution for Field Service operations enables you to automate Field Service operations and workflows, reduce manual work, and improve technician productivity.

What does digital Field Service look like

Central Work Order Management

Create, assign, and track work orders digitally, without chasing updates across spreadsheets. Makula offers Field Service software with integrated scheduling and dispatch and real-time field service tracking and reporting for better visibility and control.

Mobile App for Technicians

Service teams access manuals, checklists, and machine history directly on their phone, even when they're offline. This Field Service Mobile App for technicians helps improve first-time fix rates and response times while keeping all data synced with the central system.

Customer Self-Service Portal

Customers can request service, order spare parts, and see machine status without calling or emailing. This connected FSM software for machinery OEMs and distributors helps enhance customer satisfaction with digital Field Service tools and keeps communication transparent.

Preventive Maintenance

Plan recurring service tasks and automatically monitor contract performance. The AI-powered field service optimisation for industrial service teams and field service platform with AI and analytics features help businesses predict issues early and drive consistent service quality.

Manage Work Orders with Full Visibility

Makula gives planners and dispatchers a complete overview of all service work orders across customers and machines with their Field Service work order management software. Every order is linked to a specific asset in your Installed Base, so you always know what needs to be done and where.
View all work orders on Kanban boards or on a map view.
Filter by customer, region, or machine type for instant clarity.
Keep full visibility on priorities, progress, and status updates.
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Plan and Schedule Field Work Efficiently

Once work orders are created, they can be planned and assigned with just a few clicks. Makula offers a Field Service scheduling tool that helps you coordinate teams and workloads effortlessly.
Assign jobs based on technician skills, location, and availability.
Use drag-and-drop scheduling in calendar or timeline views.
Adjust and reschedule easily when priorities or conditions change.
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Technicians Receive Work Orders on Mobile App

Field technicians get notified instantly through Makula’s mobile field service app, with every job tied to the correct customer, location, and machine.
Receive detailed work order tracking and plan in real time.
Access customer information, machine data, and service history.
Review attached manuals, SOPs, and diagrams directly on site.
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Track Working Time Automatically with Stop-Watch

The built-in Stop-Watch feature in Makula’s Field Service Mobile App ensures accurate time tracking for every job without manual input, making it easy for field service technicians to maintain service records.
Start and stop timers directly from the mobile app.
Categorise time by activity, such as travel, repair, or waiting.
Automatically assign recorded time to the correct work order.
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Complete Digital Service Forms and Capture Signatures

Technicians complete structured maintenance work order forms directly from the field, no paperwork, no double entry.
Fill out customisable checklists, measurements, inspection and maintenance reports.
Add photos, comments, and customer signatures instantly.
All data syncs automatically with the central system and asset repair history.
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Manage Your Installed Base and Build a Complete Service History per Asset

Makula keeps every service activity connected to the specific machine it belongs to. Over time, you automatically build a complete digital service history for every asset in your installed base giving your team full visibility into what was done, when, and by whom.
Start and stop timers directly from the mobile app.
Categorise time by activity, such as travel, repair, or waiting.
Automatically assign recorded time to the correct work order.
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Use AI Copilot for Instant Technical Assistance

When questions arise on-site, technicians can rely on Makula’s AI Copilot to find answers instantly. Here’s what it can do:
Reference all asset documentation, manuals, past maintenance procedures, and digital checklists.
Provide contextual answers based on manuals, SOPs, and previous tickets or failure documentation.
Answer questions about troubleshooting, setup, or maintenance when asked in plain language.
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Capture Service Insights Automatically with AI Notetaker

After every job, simply say your notes out loud and Makula’s AI Notetaker will:
Transcribe your voice
Summarise the key takeaways.
Organise everything by customer, opportunity, and topic.
Create clean, searchable reports that are ready for the back office & future audits.
No more lost context and time wasted on manual reporting.
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Manage Spare Parts and Inventory on the Go

Technicians can easily record or request spare-parts while working in the field, keeping documentation and inventory accurate.
Add used parts directly to the work order and machine history.
Track which components were replaced for each asset.
Keep visibility on stock levels and part consumption across teams.
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Stay Connected with the Office

Makula keeps technicians and back-office teams in sync through a digital field service software. The moment a job is completed, all documentation, checklists, and time entries become instantly available in the central asset management system.
Service reports and maintenance forms are uploaded automatically in real time.
Time logs, parts used, and technician notes are saved digitally.
Back-office staff always have the latest service data without manual follow-up.
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Analyse and Improve Service Operations

All activities in Makula are tied to your Installed Base, giving you deep insights into asset performance and service efficiency.
Measure job duration, utilisation, and repeat visits per machine type.
Identify recurring issues and improve preventive maintenance strategies
Generate management and customer reports automatically.
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Frequently asked questions

What does digitalising field service mean?
Digitalising field service replaces paper, spreadsheets, and manual processes with a paperless field service management for OEMs platform that manages work orders, technicians, and customer interactions in real time.
How long does it take to implement Makula’s Field Service solution?
Most industrial equipment manufacturers and OEM distributors using Makula go live in weeks, thanks to pre-configured workflows and industry-specific features designed to streamline after-sales operations through digital field service.
Do I need an ERP system to digitalise field service?
No. Makula works independently but also acts as a field service platform integrated with ERP and CRM, enabling seamless data flow and real-time field service tracking across systems.
What ROI can I expect from digitalising my field service operations?
Companies typically see reduced downtime, faster technician utilization, higher customer satisfaction, and reduced service costs with field service digitalisation within months. Our ROI Calculator is designed to help machine manufacturers and distributors discover how much they can save with Makula’s Field Service software.
Will my technicians need extensive training?
Minimal training is required. Makula’s mobile field service software is intuitive and easy to use, even for first-time users, helping improve productivity from day one.
How secure is digital field service software?
Makula is hosted in secure European data centers and is ISO 27001-ready, ensuring enterprise-grade data protection and compliance for digital field service management operations.

Here’s what our customers say about us

Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.

Robert Thornton
Sales Director

The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!

Norbert Kaiser
Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.
Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.
Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.
Advisory Board Member

Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency

Fernando Neves
Global Customer Support Manager

Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.

Erik Döinghaus
Managing Director

Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.

Edward Herbert
COO & Founder

Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production

Christopher Staub
Chief Executive Officer

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