Digitalize Field Service

Transform Field Service and Help Desk Operations

Makula is Field Service Management (FSM) software for machinery companies that replaces spreadsheets with a structured, digital workflow. It helps you plan, dispatch, and track field service jobs in one system so your team can coordinate work efficiently, capture reports on-site, and stay on top of every service visit without the mess of manual processes.

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Customer Operations Platform modules you need to digitalize your Field Service Management & Help Desk

Asset Hub

Manage Your Installed Base with Ease

Gain full visibility into assets deployed in the field to deliver better service faster.

Maintain a complete overview of all customer assets.

Access service history and documentation instantly.

Prepare technicians with up-to-date information before dispatch.

Field Service

Streamline Every Step of Your Service Process

Turn incoming service requests into actionable tasks and keep teams connected.

Centralize service requests from customer portals, emails, and phone calls.

Create and assign work orders and tickets easily.

Schedule field service jobs and track technician activities.

Collect digital service reports, maintenance forms, and customer signatures on-site.

Industrial AI

AI Assistants for Every Asset

Equip every machine with its own AI-powered assistant to support faster, smarter field service.

Quickly ask questions and receive AI-driven answers related to each machine.

Reduce troubleshooting times and improve first-time fix rates.

Support technicians with instant, asset-specific expertise.

3D Stream

Find the Right Parts Faster

Simplify spare part identification for both field technicians and help desk teams.

View interactive 3D models of customer machines.

Identify and select spare parts quickly.

Enhance communication between customers, help desk, and field teams.

Everything Your Technicians Need - in the mobile app

Equip your field team to work faster and smarter with the Makula Mobile App.

Access tasks, tickets, and machine documentation from anywhere.

View checklists, service procedures, and historical service data.

Capture photos, notes, track working time, and collect customer signatures digitally.

Here’s what our customers say about us

Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.

Robert Thornton

Sales Director

The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency

Fernando Neves

Global Customer Support Manager

Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.

Erik Döinghaus

Managing Director

Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.

Edward Herbert

COO & Founder

Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production

Christopher Staub