Security & Compliance

At Makula, protecting your data is at the heart of everything we do. From secure infrastructure to strict operational practices, we’ve built our platform to ensure your information remains safe, private, and fully compliant with global standards.

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ISO 27001 Certification

We are in progress of achieving ISO 27001 certification—the leading international standard for information security. This demonstrates our commitment to protecting your data with robust processes for risk management, confidentiality, and availability. Certification is expected soon, reinforcing your trust in Makula’s security practices.

Coming End of 2025

GDPR Compliance

We are in progress of fully aligning Makula with the EU’s General Data Protection Regulation (GDPR). This means ensuring your data is handled lawfully, transparently, and securely—giving you full control over access, correction, and deletion. Our processes are built with privacy by design, and full compliance is expected shortly.

Coming End of 2025

Privacy Policy

Our Privacy Policy reflects Makula’s commitment to transparency and data protection. It clearly explains how we collect, use, and safeguard your information, giving you full visibility and control over your data at all times.

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Data Hosting in Germany

All customer data is stored exclusively in secure, state-of-the-art data centers in Germany. These facilities comply with the highest standards for physical and digital security and ensure that your data never leaves the EU without your explicit consent.

Here’s what our customers say about us

Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production

Christopher Staub

CEO @ Allpack

Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.

Erik Döinghaus

Managing Director @ Döinghaus

The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!

Norbert Kaiser

Managing Director @ PFM

Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency

Fernando Neves

Global Customer Support Manager @ Sienz

Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.

Robert Thornton

Sales Director @ Turmec

Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.

Edward Herbert

COO & Founder @ Dogtooth

Ready to transform your machine maintenance?

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