AI Maintenance Copilot

The AI Copilot for Every Maintenance Task

With AI solutions for reducing manual tasks in fixed operations management, give your team the power of AI maintenance automation to get the proper instructions, parts, and procedures, all thanks to AI in maintenance and machine documentation.

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Preserve Critical Knowledge

Retain expertise from experienced staff and make it accessible to all.

Shorten Onboarding

New operators & technicans get up to speed faster with contextual, on-demand guidance.

What is the AI Maintenance Copilot?

The AI Maintenance Copilot uses AI to retrieve knowledge from your assets and capture new knowledge back into it, so every maintenance interaction makes your machines smarter. Technicians can ask questions about assets, documents, and maintenance history, and record notes or voice input that are automatically saved to the correct machine. This is an example of artificial intelligence in maintenance that also supports AI-driven compliance in equipment maintenance.

Instant asset-aware guidance when you need it

Makula’s AI Maintenance Copilot gives maintenance teams contextual, on-demand answers about assets, machines, and procedures so they can troubleshoot and fix issues faster.

Answer questions using linked manuals, diagrams, and past work history

Provide step-by-step troubleshooting based on tribal knowledge and AI insights

Surface exact parts references and safety instructions in context

Deliver AI suggestions that help reduce search time and reduce downtime with AI

Capture real shop-floor knowledge with AI Notetaker

The AI Notetaker helps technicians quickly record observations, fixes, and undocumented insights during work, turning spoken and written notes into structured service records.

Capture voice notes or quick text during jobs without interrupting work.

Automatically generate clean summaries linked to the right asset and work order.

Preserve tribal knowledge and make it reusable for future guidance and preventive actions.

Convert shop-floor notes into structured AI data to support maintenance actions.

Reduce search time and friction

Instead of hunting through PDFs, folders, or shared drives, the Copilot finds and delivers the most relevant documentation, from wiring diagrams to inspection guides, right when needed.

Intelligent retrieval of the right service pages, SOPs, and technical guides.

Avoid wasted time flipping between systems or files with contextual search.

Surface exact asset answers so technicians spend more time fixing than searching.

Use Copilot results to shorten troubleshooting cycles and reduce downtime with AI.

AI Copilot that learns from your data

Makula’s Copilot combines machine documentation, service history, and shop-floor notes so responses get smarter and more relevant with every job completed.

Answers are based on your own asset and maintenance records for accuracy

Structured AI insights improve as more notes and jobs are captured

Past fixes and real observations shape future guidance.

Apply AI solutions that reduce manual tasks in fixed operations.

Embedded directly in your maintenance workflows

The AI Copilot is not a separate tool, it lives inside Makula CMMS, where your asset, work order, and history data already reside.

Contextual help inside work orders and asset views for immediate action

No need to switch between apps or duplicate data, keeping a single source of truth

Same permissions and access control as your CMMS for secure answers

Audit-ready AI notes and records that support ai compliance in equipment maintenance

Capture knowledge directly during service work

Use the AI Notetaker to record insights and observations while working on machines.

Capture voice notes or text notes directly during service activities

Save technician knowledge directly against machines and work orders

Prevent critical insights from being lost and make them searchable later

Turn captured knowledge into guided steps, so AI for preventive maintenance becomes operational

Hippo CMMS vs Makula CMMS - Facility Management Made Simple

Frequently asked questions

What is the AI Maintenance Copilot in Makula CMMS?

The AI Maintenance Copilot in Makula CMMS is an AI-powered assistant that helps maintenance technicians retrieve information about assets and capture new maintenance knowledge directly into the CMMS. It combines natural language search across asset data with voice note capture to continuously improve machine records over time — a practical example of artificial intelligence in maintenance built into Makula.

How is the AI Maintenance Copilot different from a normal AI chatbot?

Unlike generic AI chatbots, the AI Maintenance Copilot in Makula CMMS is asset-centric and maintenance-focused. It only answers questions based on your machines, maintenance history, work orders, and documentation, and saves new knowledge directly back to the correct asset, reducing irrelevant responses and helping teams reduce downtime with AI inside Makula.

What kind of questions can maintenance technicians ask the AI Maintenance Copilot?

Maintenance technicians can ask questions about asset history, previous breakdowns, preventive maintenance tasks, recurring issues, manuals, and known fixes. Makula’s Copilot responds with machine-specific, context-aware answers and references that support AI for preventive maintenance workflows.

Where does the AI Maintenance Copilot get its information from?

The AI Maintenance Copilot retrieves information from everything stored in the asset module in Makula CMMS, including maintenance work orders, inspections, checklists, digital maintenance forms, and asset manuals and documentation. This ensures answers are grounded in your proprietary data and helps support AI compliance in equipment maintenance.

What is the AI Notetaker, and how does it work for maintenance teams?

The AI Notetaker in Makula CMMS allows maintenance technicians to record voice notes directly in the mobile app during or after maintenance work. These notes are automatically structured and saved to the correct asset and maintenance history, continuously enriching the asset base so previously captured knowledge appears in future Copilot searches and answers.

Can maintenance technicians use the AI Maintenance Copilot on the shop floor?

Yes, the AI Maintenance Copilot in Makula CMMS is designed for daily maintenance work on the shop floor. Technicians can access it via the Makula mobile app to retrieve asset information and capture observations through the AI Notetaker while working on machines.

Does the AI Maintenance Copilot improve over time? 

Yes, the AI Maintenance Copilot improves continuously as more maintenance work is performed in Makula. Every completed work order, inspection, and note enriches the asset knowledge in your company and makes future answers more accurate and relevant, enabling AI preventive maintenance practices over time.

Here’s what our customers say about us

Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.

Robert Thornton

Sales Director

The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency

Fernando Neves

Global Customer Support Manager

Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.

Erik Döinghaus

Managing Director

Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.

Edward Herbert

COO & Founder

Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production

Christopher Staub