Help Desk Software Built for Machinery
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Why Leading Machinery Companies Choose Makula Help Desk
Let customers solve issues on their own—faster. The AI Copilot answers technical questions instantly using your documentation, service records, and parts catalog, reducing incoming tickets and speeding up resolution times.
Support requests always come with full machine context. Every ticket is tied to the correct machine, customer, and serial number—giving your team immediate access to asset history, documents, and past service cases.
Connect help desk, field service, and asset data—seamlessly. Escalate issues to your field team in one click. Makula links your support workflow to scheduling and work orders, making it ideal for servicing machines in the field.
Help Desk Software Built For Machinery Companies
Ticket Ingest Portal
Customers can create tickets directly from the Customer Portal or by scanning a QR code attached to your machine.
Manual Ticket Logging
Log tickets manually in the mobile app—for example, when a customer calls or reports an issue verbally.
Ticket Overview with Asset Context
View tickets in a Kanban board or list view, grouped by machine or customer. Each ticket includes full asset history, documents, and service records—so your team always has the full picture.
Track Ticket History
Makula links every service ticket to a specific asset—so your team always has full context. See the entire history of issues, past service visits, parts replaced, and customer interactions for each machine in the field.
Resolve Issues Faster with the AI Copilot
Explore more about Help Desk
Here’s what our customers say about us
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.
We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.
The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
Ready to transform your machine maintenance?
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