AI Maintenance Copilot

AI Maintenance Copilot Software for Field Service Teams and Technicians

Makula’s AI Maintenance Copilot software gives technicians instant access to installed base data, documents, and maintenance history. It also enables field service teams to use the AI Notetaker to capture insights and automatically add them to machine history.

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Get Asset-Aware AI Guidance That Learns from Your Maintenance Data

Preserve Critical Knowledge

Retain expertise from experienced staff and make it accessible to all.

Shorten Onboarding

New operators & technicans get up to speed faster with contextual, on-demand guidance.

What is the AI Maintenance Copilot?

The AI Maintenance Copilot uses AI to retrieve knowledge from your installed base and capture new knowledge back into it with our AI Notetaker, so every service interaction makes your machines smarter. Technicians can ask questions about assets, documents, and service history, and record notes or voice input that are automatically saved to the correct machine. This AI-powered technician guidance helps field service teams spend less time searching and more time fixing.

Ask Questions About Machines and Get Instant Answers

Use AI to query your installed base, service history, and documentation in a natural language.

Ask questions about machines, issues, maintenance history, and documentation

Get answers grounded in real asset, customer, and service data

Reduce time spent searching across systems and folders

Capture Knowledge Directly During Service work

Use the AI Notetaker to record insights and observations while working on machines.

Capture voice notes or text notes directly during service activities

Save technician knowledge directly against machines and customers

Prevent critical insights from being lost after on-site visits

Reduce Dependency on Individual Experts

Make expert knowledge available to the entire service organisation.

Democratise knowledge previously locked in senior technicians’ heads

Support new technicians with AI-guided insights

Reduce risk from staff turnover and knowledge loss

Turn Installed Base Data Into Usable Knowledge

Make all machine-related information accessible without knowing where it is stored.

Query asset data, service reports, tickets, and documents with natural language

Surface relevant information across customers and machines instantly

Enable faster troubleshooting with contextual, machine-specific answers

Watch The AI Maintenance Copilot Get Smarter Over Time

Turn machine data and service experience into continuously improving knowledge.

Learn from your own machine documentation, work orders, service tickets, and shop-floor insights

Improve answers over time as more service activity and maintenance history is captured

Deliver machine-specific guidance based on real operational data, not generic assumptions

Solve Problems On-site with Mobile App Capability

Make critical information accessible to technicians in the field at the moment of service, without switching tools or calling back-office teams.

Access real-time, asset-aware guidance on mobile during on-site service

Query machine history, documentation, and past fixes using natural language

Enable faster troubleshooting and decision-making with contextual answers tied to the exact machine

Frequently asked questions

What is the AI Maintenance Copilot in Makula Field Service?

The AI Maintenance Copilot in Makula Field Service is an AI-powered assistant that helps field service and maintenance teams resolve issues faster by using machine documentation, service history, and operational knowledge. The AI Maintenance Copilot retrieves information from the installed base and captures new knowledge back into it through voice with our AI Notetaker. It combines natural language search with automatic note-taking to continuously improve machine records.

How does Makula's AI Maintenance Copilot help reduce downtime?

Makula's AI Maintenance Copilot reduces downtime by giving technicians instant, contextual guidance during troubleshooting and maintenance tasks. By analysing past service tickets, work orders, manuals, and maintenance records, the AI Maintenance Copilot helps teams identify likely causes, recommended actions, and next steps. This significantly reduces time spent searching for information helping to improve first-time fix rates.

Can Makula's AI Maintenance Copilot learn from our maintenance history?

Yes. Makula’s AI Maintenance Copilot continuously learns from your maintenance history, service tickets, work orders, and technician notes. As more issues are resolved, the AI becomes smarter, enabling more accurate answers and better support for predictive and preventive maintenance workflows over time.

What is the AI Notetaker and how does it work? 

The AI Notetaker in Makula Field Service allows technicians to record voice or text notes directly in the Makula Mobile App during or after service work. These notes are automatically structured and saved to the correct machine, customer, and service history, continuously enriching the installed base so that previously captured knowledge appears in future AI searches and answers.

How is AI Maintenance Copilot different from a chatbot or search tool?

Unlike a generic chatbot or document search, AI Maintenance Copilot is an asset-centric AI maintenance platform. It understands machine context, service history, and customer data, allowing it to deliver precise, machine-specific guidance instead of generic responses. This makes it far more effective for industrial maintenance and field service environments.

Here’s what our customers say about us

Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.

Robert Thornton

Sales Director

The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency

Fernando Neves

Global Customer Support Manager

Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.

Erik Döinghaus

Managing Director

Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.

Edward Herbert

COO & Founder

Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production

Christopher Staub

Chief Executive Officer

Ready to transform your machine maintenance?

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