Implementation

From Contract to Live Operations in Four Weeks

Most industrial software implementations fail not because of the technology — but because the vendor hands over a login and disappears. Here is exactly how Makula's implementation works, and what we own versus what you own.

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Industry leaders we work with

Live in Weeks. Most of the Work on Us

Makula supports you differently from most competitors: you get a dedicated Customer Success Manager and a Data Implementation Engineer who guide you through implementation, data migration, setup, and onboarding while taking the heavy lifting off your team. Even after a successful go-live, we continue with a weekly 30-minute call to help you improve your processes, increase adoption, and get more value from Makula over time.

WEEK 1

Discovery & Planning

60-min kickoff call
You send us your data (spreadsheets, SQL exports, prior CMMS dump)
Workflow mapping interviews with your team
Industry template selected
Our data team begins cleanup & migration

WEEK 2

Configuration

Asset hierarchy built & reviewed
PM templates & work-order types configured
Users, roles & sites set up
Custom fields & locations applied
You review & approve in a 30-min checkpoint

WEEK 3

Training

Admin training (90 min)
Technician training (45 min, role-specific)
Operator training (30 min)
Mobile app rolled out to the team
All sessions recorded for replay

WEEK 4

Go-Live & Hypercare

Go-live day with on call support
Daily checkins for the first week
Weekly check-ins for the next month
Dedicated CSM owns success metrics
30-day review meeting scheduled
Ongoing monthly 30-minute check-ins with our Customer Success Manager

Where We Differ Most

Send Us Your Data.
We Do the Rest.

Most CMMS & field-service rollouts stall on one thing: the data. You're told to "clean and structure your asset data" before you can even start. That alone takes months — and it's the part most projects never recover from.

We do it differently. You send us what you have — spreadsheets, SQL exports from your current system, CSV files, a dump from your previous CMMS, even photos of paper records — and our data team builds a clean asset registry, PM schedule and work-order taxonomy for you.

We deduplicate, normalise & structure your asset data

We build the asset hierarchy & tag your critical assets

We reconstruct PM schedules from whatever cadence info you have

We import your spare-parts catalogue, manuals and documents

You spend a few hours reviewing — not weeks cleaning

Everything You Need for a Successful Makula Rollout

Every Makula customer starts with our mandatory Standard Implementation package. Depending on your setup, you can add system integrations or on-site implementation support.

INCLUDED

Standard Implementation

Everything required to go live successfully in Makula, delivered by our team around your calendar.

Kickoff & workflow mapping to align on goals, sites, teams, and success metrics.

Done-for-you data migration from spreadsheets, CSV, SQL exports, or your previous CMMS.

Asset registry & hierarchy setup including sites, areas, lines, assets, and parent-child structures.

PM templates & work-order configuration including priorities, custom fields, teams, and locations.

User roles & access setup for admins, technicians, operators, sites, and teams.

Role-specific training for admins, technicians, and operators, including recordings and playbooks.

Mobile app rollout for iOS and Android, including offline-mode setup.

Go-live & hypercare with daily check-ins during the first week and weekly check-insafterwards.

Dedicated Customer Success Manager who stays with you after launch.

Mandatory for every Makula customer. We do not go live without it because this is how implementations succeed.

ADD-ON PACKAGE

System & ERP Integration

Connect Makula to the systems you already use. Scoped individually because real integrations are never one-size-fits-all.

Integration discovery & scoping with your IT and operations teams.

ERP integrations with systems such as SAP, Microsoft Dynamics, Oracle, Sage, Infor, and NetSuite.

MES, SCADA & historian connections viaREST, OPC-UA, or direct connectors.

loT & sensor data ingestion from existing loT platforms, PLCs, or condition-monitoring systems.

SSO & identity provider setup with SAML 2.0 or OIDC, including Microsoft Entra ID, Okta, Google Workspace, and OneLogin.

Quality, EHS & PSM system integrations here supported.

Custom field mapping & transformation to match your IDs, taxonomy, and data model.

Testing, validation & documentation including UAT, runbooks, and handover documentation.

Production rollout & ongoing maintenance for long-term connector reliability.

Not included in Standard Implementation. Scoped per customer based on systems, complexity, and data flows.

ADD-ON PACKAGE

On-Site Implementation

Our team comes to your site for hands-on training, workflow capture, and go-live support directly on the shop floor.

On-site kickoff & site walkthrough to capture the reality of your assets and workflows.

In-person training for admins, technicians, and operators, in your local language wherepossible.

Hands-on mobile rollout with each shift, including app setup and offline-mode configuration.

Technician shadowing during real PMs and work orders to capture practical edge cases.

On-floor go-live support during launch and the first days after go-live.

Workflow & SOP capture to turn technician knowledge into digital checklists and procedures.

Multi-site rollout support with repeatable playbooks for additional plants and regions.

Mandatory for every Makula customer. We do not go live without it because this is how implementations succeed.

Frequently asked questions

Can you migrate from SAP PM, Maximo, Fiix, or UpKeep?

Yes. Makula migrates asset registries, work order history, PM schedules, and parts catalogues from SAP PM, IBM Maximo, Fiix, UpKeep, Limble, and Access or Excel systems. The 4-week timeline still applies, replacing an existing CMMS is often faster than starting from spreadsheets.

How do you handle multi-site or multi-plant rollouts?

The 4-week timeline applies per site. Multi-site customers run a pilot at one plant, then roll out to additional sites in 2–4 week waves, reusing asset hierarchy, PM templates, and role configuration. Most go fully live across 5–10 plants within 3–4 months.

What happens after the 4 weeks? Are we on our own?

No. Every Makula customer keeps their dedicated Customer Success Manager after go-live. You get 30-day reviews for the first quarter, then ongoing monthly check-ins. Technical support and continuous product updates are included.

What if my technicians don't speak English or aren't comfortable with software?

Makula's mobile app is fully localized in English and German, with offline mode included. Hands-on training is delivered in your team's language, on the shop floor, on their actual devices. The UI is designed for technicians, not office staff.

What if implementation hits a snag, do you charge extra?

No. Standard Implementation is fixed-scope and fixed-price. Messy data, missing PM cadences, or delayed sign-offs are on us. Additional cost only applies if you add scope mid-project, a new site, ERP integration, or custom build, agreed in writing before work starts.

Is my data secure during migration?

Yes. Data transfers use encrypted channels, data at rest is encrypted with AES-256, and migration access is scoped to your assigned Data Implementation Engineer with full audit logs. Makula is ISO 27001 certified by TÜV Nord and GDPR compliant.

Here’s what our customers say about us

Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.

Robert Thornton

Sales Director

The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency

Fernando Neves

Global Customer Support Manager

Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.

Erik Döinghaus

Managing Director

Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.

Edward Herbert

COO & Founder

Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production

Christopher Staub