Schedule & Dispatch

Field Service Scheduling Software for Machinery Manufacturers & Distributors

Makula is a field service scheduling and dispatch management platform that helps machinery manufacturers plan, assign, and track jobs efficiently. It replaces spreadsheets with a structured, digital workflow so your field service team and technicians can handle service visits without the mess of manual processes.

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Why Machinery Companies Choose Makula for Scheduling and Dispatch

Faster, More Efficient Service Execution

Plan, assign, and track field service jobs digitally, cutting out paperwork and delays while ensuring technicians have everything they need on-site to complete work efficiently.

Real-Time Visibility for Field Teams

Technicians access all job details on mobile, while dispatchers and the back office see status updates in real time—supporting better coordination, clear accountability, and faster response to service issues.

Full Control Without Spreadsheets

No more juggling Excel files to track service tickets and technician schedules. Makula provides a centralised scheduling and dispatch platform to manage field service operations, organised and always up to date.

See what digitalised field service looks like!

Create and Manage Work Orders Centrally

Create, track, and manage all work orders in one system that is fully connected to machines and customers.

Create work orders manually or automatically from tickets and preventive maintenance

Track work order status, priority, and ownership across service teams

Ensure every work order is linked to a machine and customer

Schedule and Dispatch Technicians Efficiently

Plan on-site work with advanced technician scheduling that matches the right technician to each job using asset context, availability, skills, and location.

View all technicians in a centralised scheduling and dispatching interface

Assign work orders using drag-and-drop scheduling tools

Ditch spreadsheets and move your scheduling to the next level

Gain Full Visibility into Technician Availability

Optimise technician utilisation by understanding capacity and commitments to plan service operations realistically.

See technician availability, assigned work, and open capacity in one view

Avoid overbooking and last-minute scheduling conflicts

Improve planning accuracy for short-term and long-term service demand

Deliver Complete Asset Context to Technicians

Ensure technicians arrive on-site fully prepared with all relevant machine information available.

Provide asset data, customer details, and service history in the mobile app

Attach maintenance forms, checklists, and instructions to work orders

Include parts information and documentation needed for the job

Execute and Document Work on Mobile

The mobile app delivers field service scheduling updates in real time, enabling technicians to complete jobs digitally and capture service information on-site.

Fill out service reports, maintenance forms, and checklists directly on mobile

Capture photos, notes, and measurements during on-site work

Reduce paperwork and ensure accurate service documentation

Track Technician Time Per Work Order

Capture accurate working time directly within work orders to improve planning, billing, and service transparency.

Log travel time, labor time, and breaks directly on the work order

Track time per technician, asset, and customer automatically

Use time data for billing, reporting, and capacity planning

Close Work Orders with Full Traceability

Collect signatures and ensure all service data is captured, structured, and available for future reference.

Automatically store completed work in the machine service history

Make reports available for internal teams and customers

Improve service quality through consistent documentation standards

Frequently asked questions

What is Scheduling & Dispatching in Makula Field Service?

Scheduling & Dispatching in Makula Field Service enables machinery manufacturers and distributors to plan, assign, and manage on-site work orders efficiently. It connects work orders, technicians, assets, and customers into one coordinated field service workflow.

How does scheduling and dispatch software improve service efficiency?

Scheduling and dispatch software improves service efficiency by ensuring the right technician is assigned to the right job at the right time. By using real-time data on availability, location, and workload, Makula helps reduce travel time, avoid double-booking, and prevent missed or delayed service visits.

How does technician scheduling in Makula Field Service support machinery manufacturers?

Makula is built specifically for machinery manufacturers and distributors that manage field technicians across regions. It provides a centralised scheduling tool where all technicians and their assignments are visible. Dispatchers can assign work orders based on availability, workload, skills and service priorities, while keeping schedules connected to machines, customers, and work orders.

How does a field service dispatch platform reduce missed or delayed service jobs?

Makula’s field service dispatch platform centralises all service jobs, schedules, and technician assignments in one live system. Dispatchers can see changes instantly, adjust schedules in real time, and avoid relying on static spreadsheets or disconnected tools that often cause delays.

Can scheduling and dispatch be managed without spreadsheets?

Yes. Makula eliminates the need for Excel files by providing a centralised scheduling and dispatch system that updates automatically as service activity changes. This gives teams one reliable source of truth for planning, dispatching, and executing field service work.

What makes Makula Field Service different from generic service dispatch software?

Unlike generic service dispatch software, Makula connects scheduling and dispatch directly to machines, customers, and service history. This asset-centric approach ensures technicians and dispatchers always work with full context, improving decision-making and service outcomes.

Here’s what our customers say about us

Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.

Robert Thornton

Sales Director

The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency

Fernando Neves

Global Customer Support Manager

Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.

Erik Döinghaus

Managing Director

Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.

Edward Herbert

COO & Founder

Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production

Christopher Staub