Manage Thousands Of Units in One System
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Trusted by equipment manufacturers like
Most equipment manufacturers lose track of units at large scales
With units sold to hundreds of customers, tracking location, service history, and consumables in a spreadsheet stops working past a certain point. Support calls pile up from customers asking questions your own records can't answer quickly. One connected system keeps every unit visible without the manual upkeep.
Every Unit, Tracked
Location, customer, and equipment type recorded for every unit, no matter how many.
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Requests Land as Tickets
Tickets Created in SecondsRequests from email, phone, or the portal convert into tickets with no information lost in the handoff.
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Built for Volume
Makula is built to manage thousands of simple units at scale, so you can support a growing customer base without growing your team.
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Proactive Spare Part Orders
Timely replacement suggestions turn routine maintenance into revenue instead of a missed opportunity.
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Discover The Features That Support Aftersales at Scale
Track Every Unit You Have Sold
Asset CRM Built Around Your Equipment
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A White-Label Portal for Every Customer
One Shared Workspace for Every Service Request
Built-In Technician Scheduling Saves Time
Empower Technicians with a Mobile App
Why Equipment Manufacturers choose Makula Field Service
Manages thousands of simple units across hundreds of customers, not just a handful of complex machines.
The customer portal lets customers view their units and raise requests directly, cutting down inbound calls.
Spare part sales and help desk capabilities turns service into planned visits instead of reactive fixes.
Frequently asked questions
From the people running the machines
Real outcomes from real machinery operations.
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.
We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.
The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
Ready to transform your machine maintenance?
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