After Sales Software for your Plant, Production Line or System
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Trusted by plant builders like
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Most Plant Builders Manage Service From Multiple Systems
An ERP tracks assets. A scheduling tool assigns technicians. A help desk manages requests. None of them talk to each other, so your team fills the gaps manually. Makula Field Service connects all three, giving you full visibility into every machine while service runs without the handoffs.
One Central Asset Heirarchy
Every plant, production line and system recorded in the structure it's actually built in.
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Easy Documentation
Manuals and specs attached per asset, accessible on-site or by QR code.
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Seamless Service Workflows
Plant builders can plan, execute and track service tasks all within one connected system.
Track the Full Lifecycle
Every service event stays on the asset's record from installation onward, building a complete history over time.
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Discover The Tools Plant Builders Actually Use
Structure Your Plant as One Asset Hierarchy
Give Customers Self-Service Access to Every Asset
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Plan Service Across the Whole Plant
Manage Every Customer Account From One System
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Improve Service Efficiency With AI
Why Plant Builders choose Makula Field Service
Structure the plant from building down to component, replacing spreadsheets with a single operational view.
Customers see the status and history of their own assets, without you losing oversight of the plant.
The AI Copilot resolves issues using your own documentation and history, cutting down repetitive requests.
Frequently asked questions
From the people running the machines
Real outcomes from real machinery operations.
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.
We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.
The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
Ready to transform your machine maintenance?
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