What is Work Order Management?
What is Work Order Management?
Definition
Work Order Management is the process of creating, assigning, tracking, and closing service or maintenance jobs from start to finish.
It ensures every task is documented, scheduled, and completed efficiently, giving full visibility into who performed the work, when, and how.
Modern systems automate this process within Field Service Management and CMMS platforms, linking with installed base data and technician scheduling to coordinate field operations seamlessly.
Context and Importance
Work order management is essential for manufacturers, OEMs, and service providers who maintain assets across multiple customer sites.
It replaces manual paperwork with digital workflows that connect planning, execution, and reporting.
Integrated work order apps improve communication between field teams and back offices, reduce delays, and help analyse recurring faults.
When combined with AI-driven insights and predictive analytics, organisations can shift from reactive fixes to proactive maintenance.
How Makula Supports It
Makula field service provides complete Work Order Management functionality—automating every stage from creation to closure.
Users can generate digital work orders directly from service requests, assign them through a built -in scheduling tool, and attach documents, images, and parts lists for full traceability.
Analytics dashboards give visibility into performance metrics such as SLA adherence, first-time fix rate, and asset reliability.
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