A missed inspection. A slowing conveyor belt. A service request that slips through the cracks. In industrial operations, small issues can lead to major disruptions.
Whether you're an OEM handling field service requests at customer sites, or a factory team managing internal maintenance, you need more than spreadsheets and paper trails. You need a system that keeps every task visible, trackable, and under control.
That’s where modern work order apps help.
These tools centralise all your maintenance activities. From inspections and repairs to part replacements and urgent fixes. This keeps operations moving without confusion, miscommunication, or costly delays.
In this article, we review the 7 best work order apps in 2025 to help you find the one that fits your workflow. Whether you're in the field or on the factory floor.
What is a Work Order App?
A work order app is software that helps manufacturers and OEMs manage maintenance and service tasks in one place. It allows teams to create, assign, and track work orders with real-time updates, mobile access, and digital records. Whether used for in-house maintenance or field service, it helps reduce miscommunication, improve response times, and prevent costly downtime.
7 Best Work Order Apps in 2025
Makula
Makula is a CMMS and field service management software for original equipment manufacturers (OEMs), distributors, and factories.
Unlike other solutions, it offers comprehensive capabilities like asset hub, industrial AI, work order management, and advanced analytics, all under one roof.
Let’s take a closer look at Makula’s work order app key features:
Work Order Chat for Real-Time Communication
Maintenance staff often rely on separate communication tools like email, SMS, and phone calls to discuss a work order. This fragmented communication leads to miscommunication and prolonged service tasks.
Makula solves this by centralising team and customer communication within each work order with its chat feature.
Here's how this feature can help:
- Built-In Chat: Technicians can instantly notify supervisors about unexpected faults and request extra spare parts, speeding the resolution.
- Emails: Service managers can review and reply to customer emails within the same work order, keeping client communication relevant to a specific machine issue.
- Image and File Sharing: Maintenance teams can share images and spec sheets of worn-out parts for their team members to verify before they proceed with the replacement.
- Team Tags: Field engineers requiring immediate assistance from a specialist can tag their maintenance lead for timely support, preventing service delays.
Scheduler for Reserving Limited Resources and Assigning Technicians
Scheduling fieldwork can be chaotic, especially when tasks are assigned verbally or via text messages. Manual scheduling also leads to miscommunication, scheduling gaps, and missed service tasks.
Makula’s Scheduler solves this by allowing managers to drag and drop work orders onto a calendar and assign technicians with the relevant skills for the tasks.
You can assign experienced technicians for advance to complex service requests. This ensures faster resolution times and fewer repeat visits.
Limited resources like vehicles and specialised equipment can also be reserved by adding them as a resource in the work order to prevent availability conflicts.
For example, if a technician is scheduled for a maintenance job that requires a vehicle with a mounted crane, the manager can reserve that specific resource while assigning the work order.
Time Tracking Forms for Identifying Process Inefficiencies
Extended repair and maintenance times in field operations can lead to revenue loss, especially in OEM and industrial environments with complex equipment.
Makula helps managers track time for each work order by equipping technicians with time-tracking forms.
Technicians can:
- Add starting and ending time
- Add starting and ending date
- Indicate whether the time was billable
- Add service notes or any detail they think is important
Having this data allows field managers to identify recurring delays, reduce machine downtime, and improve operational accountability across job sites.
Multiple Viewing Options for Adaptive Monitoring and Better Decision-Making
Not being able to access the right information with work orders can slow down decision-making and cause delays. Accessing the right information becomes even more difficult during urgent repairs.
Makula solves this with multiple work order views, allowing maintenance managers, supervisors, and field coordinators to switch between layouts depending on operational requirements.
Here’s how each of Makula’s views can help:
- List View: Best for quickly scanning all open work orders. It can be helpful at shift handovers, enabling the next manager to know which work orders are due, pending, or overdue, so they can prioritise tasks.
- Table View: Ideal for detailed analysis. Managers can filter and sort work orders by asset, priority, or custom tags, to identify failure patterns and plan parts inventory.
- Board View: Equip users with a Kanban-style interface, ideal for visual work order tracking. Lets managers drag cards between stages like In Progress or Waiting Parts to keep teams updated in real-time.
- Map View: Useful for location-based planning. Helps assign the nearest technician and minimise travel time across multiple sites.
- Calendar View: Helpful for preventive maintenance scheduling. Lets managers drag work orders into daily, weekly, or monthly slots. This helps with routine inspections and timely preventive servicing.
Work Order Types for Flexible and Customised Processes
Generic maintenance workflows can lead to inefficiencies, missed steps, and inconsistent data collection.
With Makula’s custom work order types, users can create task-specific workflows that are based on the nature of the request, like preventive maintenance and emergency repairs.
Each work order type can be defined by a unique colour, icon, and name for faster identification, better task clarity, and structured data.
Work Order Attachments for Effective Troubleshooting
Technicians without access to field documentation like manuals and guides are more likely to make errors and take longer to complete maintenance tasks.
Makula solves this issue by allowing managers to attach procedures, checklists, images, reports, and other supporting documents directly to work orders.
Files up to 50 MB can be uploaded, ensuring technicians have the necessary information for faster diagnosis and more accurate repairs,
Makula Pros and Cons
Pros:
- Tracks every work order from creation to completion in one place
- Reduces miscommunication with built-in chat and file sharing
- Speeds up technician response with real-time assignments and mobile access
- Improves scheduling accuracy with calendar, map, and board views
- Enables data-driven decisions through time tracking and reporting
- Supports complex workflows with customisable work order types
- Helps reduce equipment downtime through structured, preventive maintenance
Cons:
- Could involve a learning curve during the initial setup
- Feature set might be more than needed for very small teams
Makula Pricing
Makula Reviews
What users like about Makula:
- Onboarding is quick and easy for teams of all sizes
- Technicians spend less time on calls and document searches
- Full traceability makes it easier to track service history
- Team alignment improves with centralised updates and communication
- Works well for managing multiple clients for OEMs
What users don’t like about Makula:
- Teams unfamiliar with digital after-sales tools may require additional training
Review #1: “Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.”
Review #2: “Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency.”
FieldPulse
FieldPulse is a field service management (FSM) platform for service businesses. It connects office and field teams to streamline scheduling, invoicing, and customer management, with built-in work order tracking to keep jobs on schedule.
FieldPulse Key Features
- Create and assign work orders from one dashboard
- Track job status in real-time from office or mobile
- Attach notes, images, and job details for techs
- Drag-and-drop calendar for easy scheduling
- GPS tracking for live technician updates
- Custom fields for different job types
- Customer alerts for job progress and updates
- Built-in reports to track job history and delays
FieldPulse Pricing
The software offers three pricing plans, including Essentials, Professional, and Enterprise. All plans are offered at custom pricing.
MaintainX
MaintainX is a maintenance and operations management platform for teams of all sizes. It streamlines work order management, preventive maintenance, and real-time communication to boost productivity and reduce downtime.
MaintainX Key Features
- Unlimited work orders
- Real-time messaging and chat
- Preventive and predictive maintenance
- Asset tracking
- Inventory low-stock alerts
- Customizable work order templates and
- Inspection checklists
MaintainX Pricing
MaintainX has four pricing plans:
- Basic: Free forever
- Essential: $16 per user/month (billed annually)
- Premium: $49 per user/month (billed annually)
- Enterprise: Custom pricing (contact sales)
Limble CMMS
Limble CMMS is a data-driven maintenance management platform designed for manufacturing facilities and operations teams. It automates preventive maintenance, streamlines work order, and reduces downtime to help maximise asset performance.
Limble CMMS Key Features
- Purchase Order Management
- Photo Capture and Markup
- Multi-Location Reporting
- Work Request History
- Procedures with Inspection Checks
Limble CMMS Pricing
Limble CMMS offers three plans on custom pricing. According to third-party sources, the plans typically cost around:
- Standard plan: ($28 per user/month)
- Premium plan: ($49 per user/month)
- Enterprise plan: Custom pricing
Upkeep
UpKeep is an AI-powered CMMS and asset operations platform for maintenance and reliability teams. It equips organisations with tools to simplify work orders, improve asset uptime, and gain real-time operational insights
Upkeep Key Features
- Data Importing
- Time and Cost Tracking
- Custom Work Order Statuses
- External Request Portal
- Barcode Scanning
- Meter Readings
- Multiple Inventory Lines
Upkeep Pricing
UpKeep has four pricing plans:
- Lite: $20 per user/month
- Starter: $45 per user/month
- Professional: Custom pricing (contact sales)
- Business+: Custom pricing (contact sales)
Fiix CMMS
Fiix is an AI-powered CMMS platform that helps maintenance teams structure work order processing and manage company assets. Its open ecosystem and integrations support manufacturing and facility teams to leverage data for smarter decisions.
Fiix CMMS Key Features
- Unlimited service requests
- User certification tracking
- Downtime tracking
- Customised workflows
- Failure codes
- Multi-site management
- Pass/Fail inspection
Fiix CMMS Pricing
Fiix offers three main pricing plans:
- Free: $0 per user/month
- Basic: $45 per user/month (billed annually)
- Professional: $75 per user/month (billed annually)
- Enterprise: Custom pricing (contact sales)
Jobber
Jobber is a business management platform built for home service professionals to simplify quoting, scheduling, invoicing, and payments. Its work order features help streamline scheduling, job tracking, and invoicing while enabling real-time communication.
Jobber Key Features
- Two-way text messaging
- Custom automation builder
- Scheduling
- Job details and attachments
- GPS tracking
- Custom job forms and checklists
Jobber Pricing
Jobber’s team pricing plans (billed annually) are:
- Connect Teams: $169/month for up to 5 users
- Grow Teams: $349/month for up to 10 users
- Plus: $599/month for up to 15 users
Comparison Table: Best Work Order Apps in 2025
How to Choose the Best Work Order App?
Here’s what to consider when choosing the best work order app for your business:
Consider Your Needs
Make sure you fully know your team’s specific maintenance challenges and workflows. The right app should align closely with your day-to-day operations for maximum value.
Intuitive Interface
No matter how advanced a software is, your team should be able to adopt it quickly without frustration. Choose a platform with a user-friendly design for faster adoption.
Automation
Look for features that automate repetitive tasks like scheduling and notifications. This frees up your team to focus on more important maintenance work.
Scalability
As your business evolves, so will your requirements. Pick a solution that scales easily and can add new features in the future.
Pricing & ROI
Don’t just compare price tags. Consider the overall return on investment by factoring in things like efficiency gains and downtime reduction.
Customer Support
Reliable support is essential, especially during onboarding and troubleshooting. Choose vendors known for responsive, helpful customer service.
Makula has all the feature OEMs and factories look for in the best work order app. Book your free demo to see the software in action.
Case Study: How Glave Group Unified OEM and Operator Workflows with Makula
The Glave Group, a mid-sized industrial company in Lower Saxony with over 300 employees, operates across stainless steel processing, machine construction, and industrial IT. Its companies include Norder Band AG and NLT Automation GmbH, which builds machinery for both internal and external use.
The Problem
Glave Group struggled with disconnected service and maintenance workflows between NLT (theOEM) and NB (the internal operator). Without a centralised system, tracking service requests, coordinating work, and accessing machine histories was inefficient and caused delays.
The Solution
Makula was implemented as a unified platform to streamline service processes. It enabled NLT to document service actions and respond to NB’s requests, while NB was able to create and monitor work orders with full machine histories. Shared workflows and mobile access improved communication and scheduling across teams.
The Impact
The Glave Group achieved greater visibility, accountability, and coordination between internal and external service operations. Makula transformed maintenance management into a structured, transparent process, improving efficiency and decision-making across the organization.
Bottom Line: Makula – #1 Work Order App for Factories and OEMs
Makula stands out as the best work order solution, delivering clear visibility and coordination for both internal maintenance and external service. It is a smart and reliable choice for factories and OEMs wanting to improve efficiency.
Book your demo (and free implementation worth $2000+) to see how our work order features can streamline your workflow and increase your revenue.
