What is Field Service Management Software?
What is Field Service Management Software?
Definition
Field Service Management (FSM) software is a digital system that helps organisations manage and coordinate operations carried out outside their facilities. It automates key processes such as technician scheduling, work order tracking, customer communication, and performance reporting. By providing real-time visibility into field activities and installed assets, FSM software improves service efficiency, shortens response times, and enhances the customer experience.
Context and Importance
FSM software is used by manufacturers, OEMs, and service providers responsible for maintaining complex assets at customer sites. It replaces manual or spreadsheet-based processes with connected workflows that streamline dispatching, work planning, and customer interaction. Integrations with CMMS and ERP systems enable consistent data flow between maintenance, inventory, and field teams. The result is more predictable operations, better SLA compliance, and greater control over service quality across distributed locations.
How Makula Supports It
Makula Field Service unifies the entire service lifecycle — from installed base visibility to technician scheduling and digital work orders. It enables OEMs to deliver faster service, reduce downtime, and maintain customer satisfaction. By combining analytics, Industrial AI, automation, and collaboration tools, Makula transforms field service operations into a proactive, data-driven capability.
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