Fix machines faster, less paperwork
Digital work orders, one-touch photos & voice notes, and on-device answers so you spend more time fixing and less time searching.
.avif)
The Technician Reality
You want to fix machines, not deal with paperwork and clunky apps. Slow forms, missing manuals, and losing notes in a notebook waste your time and often cause repeat trips to the same job. Work orders arrive with incomplete information or without drawings. Critical manuals are buried in shared folders or lost on someone's phone. You spend too much time typing notes after finishing the actual work.
Get a clear job list with step-by-step tasks, priority levels, and all the attachments you need, so you know exactly what to do and why before you start.
No more searching for information. All OEM manuals, technical drawings, and past repairs are linked directly to the asset, right on your mobile device.
Forget long-winded notes. Snap a photo, choose from pre-set results, or record a voice note to capture proof in seconds.
Get instant answers from your site's own work history. Ask the Copilot plain questions and get help from manuals and past fixes straight away.
No more wasted journeys to the storeroom. The work order shows you which parts are needed, where they are located, and allows you to request spares directly from the app.
Work anywhere, even with no signal. The app functions completely offline and syncs updates when you are back online with no lost notes.
Feature Spotlight
Built for the technicians who do the work.
Standardised templates, clear priorities, and quick-close buttons to save admin time.
Fully offline-ready with photo and voice recording capabilities and lightning-fast load times.
Technicians can ask "How did we fix this before?" and get the exact historical work order instantly.
Step-by-step tasks that require photo evidence, ensuring nothing is missed.
Access OEM manuals, engineering drawings, and past fix history in one tap.
Reserve or request spares directly from the work order interface.
Frequently asked questions
Here’s what our customers say about us
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
.avif)
The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.
We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.
The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.
.avif)
Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
.avif)
Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
.avif)
Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
Ready to transform your machine maintenance?
.png)
.webp)
