What is Service Downtime?

Definition

Service downtime refers to periods when equipment, systems, or assets are unavailable due to maintenance, malfunction, or operational interruption.
It affects productivity, revenue, and customer satisfaction by halting normal operations.
Reducing downtime relies on visibility into installed assets, accurate work order execution, and effective technician scheduling.

Context and Importance

For OEMs, manufacturers, and service providers, downtime is a key performance indicator that reflects maintenance efficiency and service responsiveness.
Unplanned downtime often results from equipment failure or delayed repairs, while planned downtime covers scheduled maintenance or upgrades.
Integrating Field Service Management systems with CMMS platforms helps track asset performance, schedule preventive work, and reduce mean time to repair (MTTR).
Data from reports and analytics and AI insights can also forecast risks before breakdowns occur.

How Makula Supports Learning and Improvement

Makula’s product ecosystem demonstrates how connected maintenance data and service automation can minimise downtime.

• Makula Field Service → improves job coordination and visibility, reoccuring maintenance events
  
  
• Makula CMMS → automates preventive maintenance planning
  
  

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FAQs about Service Downtime
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