Which Asset Management Software Is Best for Field Services in 2025? A Strategic Comparison
The Field Service Shift
Field service teams are under pressure. With assets becoming more complex, technicians retiring en masse, and customers expecting instant, connected service — the question isn't "Should we go digital?" but "Which asset management software is best for field services in 2025?"
Whether you're a maintenance director in utilities or a COO in telecom, the right tool can redefine uptime, service quality, and technician empowerment.
Top Software for Field Services in 2025
We compared the top contenders based on mobile use, industry fit, AI integration, and technician experience:
Platform Deep Dives
Makula
Makula offers a full-stack asset management platform tailored to OEMs and industrial field operations. With modules for Field Service, CMMS, Asset Hub, and Industrial AI, it gives service managers and technicians everything they need in one system. Standout features include 3D Stream, Customer Portal, and AI Notetaker — all purpose-built to reduce downtime and elevate technician productivity. Visit Makula
ServiceMax
ServiceMax focuses on large-scale, asset-centric field service environments, such as utilities and aviation. Its tight integration with PLM systems and support for digital twins makes it powerful in highly regulated, mission-critical sectors. However, its complexity and enterprise footprint can make rollout and customisation more involved. Visit ServiceMax
UpKeep
UpKeep is a mobile-first CMMS ideal for small to mid-sized teams that need a fast deployment and intuitive interface. It supports offline mode and simple work order flows. It’s best for HVAC, facilities, and light industrial applications. While powerful for internal teams, it’s less suited for OEMs managing external field service networks. Visit UpKeep
IBM Maximo
Maximo is a heavyweight in the EAM space, offering robust features for asset-intensive industries like oil, gas, and energy. With IoT, AI, and augmented reality integrations, it delivers exceptional depth — but often requires dedicated IT resources and system integrators to maintain and optimise. Visit IBM Maximo
Fiix
Fiix is a modern CMMS focused on analytics, usability, and integrations. With a strong emphasis on maintenance intelligence, it’s great for teams looking to extract insights from their asset data. It balances ease of use with deeper functionality, making it popular in manufacturing environments. Visit Fiix
MaintainX
MaintainX keeps things light and fast. It’s designed for teams that want to digitise checklists and work orders without overhauling their entire ops stack. It’s ideal for SMBs or facilities managers looking for a no-fuss work order solution with chat, SOPs, and mobile-first workflows. Visit MaintainX
What Experts Are Saying
Why Makula Is the Hero
Makula stands out for:
- Technician-first UX: Mobile app, offline access, intuitive UI
- All-in-one suite: Field Service + Asset Hub + CMMS + 3D Stream
- AI features: AI Copilot for recommendations, AI Notetaker for auto-logging
- Customer portal: 24/7 self-service with job tracking
Choosing the Right Tool: A Quick Guide
Match the tool to your:
- Industry complexity (e.g. Makula for OEMs, Maximo for utilities)
- IT capacity (e.g. UpKeep for easy rollout, IBM for large IT teams)
- Workforce style (blended vs in-house techs)
