How OEMs Can Offer Preventive Maintenance as a Service (PMaaS)
For decades, OEMs sold equipment and supported it when it failed. But today's industrial buyers want more: uptime guarantees, usage insights, and proactive support. Enter Preventive Maintenance as a Service — or PMaaS — a recurring-service model that helps OEMs monetise aftersales support while delivering real value.
With the right digital tools, PMaaS is no longer just a concept. It's a revenue stream.
What Is PMaaS?
Preventive Maintenance as a Service (PMaaS) is a subscription or pay-per-use offering where OEMs proactively service equipment on behalf of their customers — before failure occurs. It typically includes scheduled inspections, parts replacements, compliance reporting, and digital access to asset data.
📌 Think of it like a factory’s Netflix subscription — but instead of shows, you get uptime.
Why Now?
- Industrial customers want fewer surprises and more service transparency
- Regulations like the EU’s ESPR push for longer-lasting, maintainable products
- OEMs need new revenue models in a commoditised hardware market
A Bain & Company report found that 100% of surveyed European OEMs plan to offer predictive or preventive services by 2024.
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Source: Bain & Company
What You Need to Offer PMaaS
| Requirement |
Why It Matters |
| Installed Base Visibility |
Know where each machine is, its service history, warranty status, and contract terms. |
| Automated Scheduling Logic |
Set preventive intervals based on time, usage, or sensor input — without manual tracking. |
| Customer Interface |
Let customers view service status, request visits, download manuals, and access digital twins. |
| Field Service Coordination |
Assign technicians, log jobs, and capture visit data with full SLA tracking. |
| Data Sharing & Permissions |
Share insights with customers securely, without exposing your internal stack. |
🛠️ Makula's OEM platform offers these out of the box — with modular flexibility.
Common Pitfalls
- Relying on spreadsheets to track customer service histories
- No QR-tagged access to asset data in the field
- Field visits logged but not linked to SLAs
- No branded digital experience for customers
Makula’s OEM Stack for PMaaS
Makula makes PMaaS simple to deliver — and even easier to scale.
What You Get
| Module |
Function |
| Asset Hub |
Centralise asset records, service logs, and warranties |
| Field Service |
Plan and track technician jobs, SLA compliance |
| Customer Portal |
Give customers access to documentation, manuals, and PM plans |
📍 Explore the Stack →
Ready to Monetise Your Maintenance?
Book a personalised walkthrough and see how Makula helps OEMs launch PMaaS — faster, smarter, and fully branded.
Book a Demo
Frequently Asked Questions
Do I need IoT or sensors to offer PMaaS?
No — many OEMs run time- or usage-based PM plans. Sensors help with condition-based precision but aren’t required to start.
What industries are a good fit for PMaaS?
OEMs in capital equipment — like industrial machines, HVAC, packaging, or medtech — are ideal candidates for PMaaS models.
How do we get started with PMaaS in Makula?
Upload your machines into Asset Hub, configure your PM plans, and activate the Customer Portal. Makula handles the rest.
Can PMaaS be sold as part of an SLA?
Yes — many OEMs include PMaaS as a line item in service contracts, or bundle it into monthly support tiers.
