Security & Compliance

At Makula, protecting your data is at the heart of everything we do. From secure infrastructure to strict operational practices, we’ve built our platform to ensure your information remains safe, private, and fully compliant with global standards.

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Decide how you deploy our Industrial AI

Makula Cloud (Multi-tenant SaaS)

Ideal for teams that want minimal IT overhead and organisations prioritising speed and feature velocity.

Fastest time to value. We host and operate everything for you in our secure cloud.

Go live in days with zero infrastructure to manage

Always up to date — automatic upgrades and new features

Elastic scaling & high availability built

Regional hosting options to meet data-location preferences

Your Dedicated Cloud (Azure)

Ideal for enterprises with strict compliance needs or organisations standardising on Azure that want cloud convenience with dedicated isolation.

Your tenant, our software. Deploy Makula into your Azure subscription with network isolation.

Tenant isolation — dedicated VNet, private endpoints, no shared resources

Enterprise controls — use your IdP, policies, logging, and monitoring

BYOK via Azure Key Vault and customer-managed keys

Network control — restrict egress, enable VPN/ExpressRoute peering

On-Premise (Self-Hosted)

Ideal for highly regulated or classified environments (pharma, energy, defense) and plants with no outbound connectivity or air-gap requirements.

Run Makula inside your data center. Ideal for sites with strict data residency or air-gapped networks.

Maximum data control — everything remains on your network

Direct integration with internal ERP/PLM/file stores without exposing them externally

Customizable environment — deploy on your preferred hardware/VM/Kubernetes

Enhanced security — align with your own compliance and access controls

Designed for protection.

Makula is designed with security, privacy, and compliance at its core—ensuring your data and operations remain protected from day one.

ISO 27001 Certification

We are in progress of achieving ISO 27001 certification—the leading international standard for information security. This demonstrates our commitment to protecting your data with robust processes for risk management, confidentiality, and availability. Certification is expected soon, reinforcing your trust in Makula’s security practices.

Coming End of 2025

GDPR Compliance

We are in progress of fully aligning Makula with the EU’s General Data Protection Regulation (GDPR). This means ensuring your data is handled lawfully, transparently, and securely—giving you full control over access, correction, and deletion. Our processes are built with privacy by design, and full compliance is expected shortly.

Coming End of 2025

Here’s what our customers say about us

Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.

Robert Thornton

Sales Director

The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency

Fernando Neves

Global Customer Support Manager

Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.

Erik Döinghaus

Managing Director

Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.

Edward Herbert

COO & Founder

Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production

Christopher Staub