What is Installed Base Management?
What is Installed Base Management?
Definition
Installed Base Management is the practice of tracking and maintaining a company’s equipment and systems deployed at customer sites — including models, serial numbers, configurations, locations, warranty status, and service history.
Clear visibility of the installed base enables accurate planning, faster support, and proactive service, reducing downtime and improving customer experience. It typically connects to work order management, warranty management, and analytics features for full service control.
Context and Importance
Manufacturers and OEMs rely on installed base records to understand which assets are in the field, who owns them, and how they’re performing. Accurate data powers smarter dispatching and technician scheduling, improves first-time fix rates, and supports up-sell of service contracts and parts.
When installed base data syncs with CMMS integrations and ERP connections, help desks resolve issues faster, and customers gain visibility through the customer portal.
How Makula Supports It
Makula Field Service provides an integrated Installed Base Management capability that centralises all asset master data, hierarchies, and service history across accounts and sites.
It connects directly to help desk ticketing, digital work orders, and Industrial AI.
With unified data and intelligent search and machine specific co-pilots, technicians access relevant fixes quickly, cutting downtime and improving SLA compliance.
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