Keep your sales and service partners aligned
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How Makula's Customer Operations Platform helps your service partners to sell & service your machinery better
Asset Hub
Maintain a full overview of your installed base. Instantly access machine documentation, view service history, and prepare technicians with everything they need before they head into the field.
CMMS Workflows
Capture tickets from customer portals, emails, or calls. Organize tasks visually with Kanban boards and maps, schedule technician visits, and collect service reports and signatures via mobile.
Industrial AI
Turn your asset database into an intelligent resource—record voice notes with AI Notetaker and attach them to assets, and enable smart retrieval with AI Copilots trained on your machine knowledge base.
3D Stream
Enhance understanding and troubleshooting for junior technicians with intuitive 3D machine models and visual 3D guides.
Give Partners the Knowledge They Need
Share maintenance checklists for every machine, so service partners know exactly what to do.
Provide interactive 3D models to simplify spare part identification and improve technical understanding.
Publish digital product catalogs with all product details, 3D models, and spare parts — accessible via desktop or mobile to help partners sell more.
Gain Transparency & Control Over Field Service
Track how service partners perform maintenance by letting them use Makula to log service activities and complete digital checklists
Know where your machines are when partners re-share them with end customers — including location, ownership, and service history.
Manage service ticket routing either assign tickets to your partners directly or review and delegate based on your preferences.
Help Your Partners Sell More Machines
Business Impact
Sell more machines — Distributors and partners have access to your full digital product catalogue, specs, and 3D models right on their phone or tablet, making it easier to showcase and sell your machines.
Deliver consistent, high-quality service across all partners and regions with checklists, 3D guides, and shared standards
Reduce support workload by giving partners self-serve access to technical data, instructions, and documentation.
Gain transparency on where your machines are deployed and how they’re serviced — even when resold or supported by third parties.
Onboard new partners faster, with ready-to-use content and tools instead of lengthy training and handovers.
Improve end-customer satisfaction with faster, more consistent service — no matter who performs it.
Here’s what our customers say about us
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
Ready to transform your machine maintenance?
