Launch a customer service portal
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Why a Customer Portal Is a Game-Changer for Machinery Companies
Let customers help themselves. Customers can access manuals, service history, troubleshooting guides—or get instant answers from the AI Copilot. Structured ticket creation ensures every inquiry has the right context, reducing back-and-forth and saving your team time.
Offer a modern self-service experience that builds trust and transparency. Customers can track their machines, view open tickets, and access documentation anytime—leading to longer relationships and stronger brand loyalty.
Turn your installed base into a recurring income stream. Offer paid access to premium features like 3D spare parts catalogs, AI assistance, and documentation—bundled in service tiers or charged per machine.
How Your Customers See Their Machines—Digitally
Branded Portal
Let customers view their machines through a custom white-labeled company page via the Asset Hub. Add your logo, choose your background, and offer a seamless digital experience.
Create Service Requests Easily
Customers can submit service requests directly from the portal. Predefined fields ensure complete and consistent information for faster resolution.
View Installed Machines
All asset data is organized in one place. Your team can instantly access machine records, customer details, and service status — no need to dig through emails, Excel files, or disconnected systems.
Access Asset Information
Each machine record includes manuals, parts lists, service history, and upcoming maintenance events—so your customers are always informed.
Enable 3D Part selection
Allow customers to visually explore their machines in 3D and select the right spare parts directly from the digital model—making reordering easier and more accurate.
Browse Product Catalogue
Let customers explore all products your company offers—beyond just the machines they own. From spare parts to new equipment, everything is listed in one searchable, filterable catalogue directly inside the portal.
Supercharge your Portal with AI
Monetize your Customer Portal
Here’s what our customers say about us
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
Ready to transform your machine maintenance?
