Transform Field Service and Help Desk Operations
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Customer Operations Platform modules you need to digitalize your Field Service Management & Help Desk
Asset Hub
Maintain a full overview of your installed base. Instantly access machine documentation, view service history, and prepare technicians with everything they need before they head into the field.
CMMS Workflows
Capture tickets from customer portals, emails, or calls. Organize tasks visually with Kanban boards and maps, schedule technician visits, and collect service reports and signatures via mobile.
Industrial AI
Provide technicans & backoffice with AI machinery assitant to speed up trouble shooting.
3D Stream
Enable technicians and help desk teams to quickly identify spare parts using interactive 3D models, reducing resolution time.
Manage Your Installed Base with Ease
Streamline Every Step of Your Service Process
AI Assistants for Every Asset
Find the Right Parts Faster
Everything Your Technicians Need - in the mobile app
Here’s what our customers say about us
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
Ready to transform your machine maintenance?
