Launch Customer Portal

Launch Customer Service Portal

Launch a modern customer service portal to give your customers 24/7 access to detailed machine information—making it easier to sell spare parts, strengthen customer loyalty, and streamline service requests.
Industry leaders we work with
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One Place for All Machine Information

Offer customers a single, always-available source for everything they need to manage and maintain your machines.
Centralized access to up-to-date machine documentation.
Browse 3D models to visually identify spare parts.
Request service directly from the asset profile with just a few clicks.
Attach a QR code to every machine for instant mobile access.

Transform Your Product Data into a Digital Experience

Make it easy for your customers to explore your full offering and access detailed product information anytime.
Provide access to your structured, searchable product catalogs directly through the portal.
Share product specs, brochures, and embedded 3D models for each product.
Organize products by category, series, or custom filters for intuitive browsing.
Keep catalogs dynamic and continuously updated to reflect your latest offerings.

Make Service and Spare Part Requests Easy

Empower customers to quickly find what they need and request support without friction.
Customers can submit service requests directly through the portal.
Simplify parts browsing with structured catalogs and 3D models.
Boost aftersales revenue with effortless ordering.
Streamline ordering with pre-filled form so the customer order is directly tied to a machine and customer data

Instant Portal Access from Every Machine or Mobile Device

Let customers scan, browse, and request support on the go.
Attach QR codes to machines linking directly to their digital profile.
Offer full mobile access to documentation, catalogs, and service tools.
Elevate your brand with a modern, frictionless customer experience.

Here’s what our customers say about us

Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production

Christopher Staub
CEO @ Allpack

Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.

Erik Döinghaus
Managing Director @ Döinghaus

The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!

Norbert Kaiser
Managing Director @ PFM

Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency

Fernando Neves
Global Customer Support Manager @ Sienz

Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.

Robert Thornton
Sales Director @ Turmec

Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.

Edward Herbert
COO & Founder @ Dogtooth

Ready to transform your machine maintenance?