Increase Field Service Efficiency
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Plan, assign, and track service jobs digitally—cutting out paperwork and delays while ensuring technicians have everything they need on-site.
Technicians access all job details on mobile, and the back office sees updates in real time—ensuring better coordination, accountability, and faster response to issues.
No more juggling Excel files to track service tickets, schedules, and technician availability. Makula gives you one centralized platform to manage all field operations—organized, reliable, and up to date.
See what digitalized field service looks like!
Centralized Work Order List
Create, manage, and track all work orders in one place. Always in context to customers and assets
Smart Work Order Scheduling
Assign jobs by technician availability or skill set. Use drag-and-drop scheduling to plan multi-day service visits with ease. Gain full visibility and avoid overbooking—without the chaos of Excel.
Technician Mobile App
Technicians access all job details on their phone. From asset history to checklists and documents—everything is preloaded. Offline-capable, so no disruptions at the customer site.
On-Site Execution & Signature Capture
Technicians complete forms, take notes, and collect signatures. Digital checklists guide the job. Photos, remarks, and customer confirmation are captured in real time—no paperwork, no errors.
Field Service Software for Machinery Manufacturers with an Installed Base.
AI Copilot for faster on-site task execution
Here’s what our customers say about us
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
Ready to transform your machine maintenance?
